Technical Program Manager

In this role you will...

• Become a subject matter expert in all things Aerros and Aircraft Maintenance Planning
• Gain a deep understanding of our technical landscape including our database structure API offering and key customer integrations
• Interface directly with our customers to provide guidance on how use our Reporting and API offerings
• Build and maintain internal usage analytics dashboards using Posthog PowerBI SQL and other analytics tools
• Work directly with customers to understand their technical requirements and architect a solution for implementation or integration projects
• Project manage all customer-facing non-agile technical projects
• Work directly with other technology providers as part of building and supporting integrations
• Improve existing processes by using your knowledge to build playbooks document SOPs and expand our existing customer-facing documentation
• Support customer success team when required to ensure top-tier customer support

This role is great for you if...

• Have experience working directly with or within Airline IT teams as part of building or supporting Aviation IT systems
• Youre comfortable working directly with customers and architecting technical solutions for business teams
• Have strong analytical skills including a solid grasp of SQL fundamentals and API concepts
• Have experience with Aerros or common industry ERP systems (eg Trax IFS AMOS and Ramco)

Minimum Qualifications

• Bachelors degree in MIS BCIS CS or similar discipline
• 3 years as an analyst supporting software or IT organizations
• 3 years of managing projects
• Intermediate experience using SQL and various BI tools such as Tableau or Power BI
• Intermediate Excel knowledge (e.g. pivot tables charts multiple criteria lookups nested logical statements data cleansing)
• Baseline understanding of Restful APIs: What theyre for and how to use them.
• Baseline understanding of ETL/ELT workflows databases data warehouses
• Baseline understanding of how SSO works including SAML 2.0 OIDC and OAuth
• Experience eliciting requirements directly from end-users and IT representatives
• Effective cross-company communication and customer communication

Preferred Qualifications

• Experience as a maintenance planner or multiple years working in airline maintenance
• PMP and/or experiencing managing projects from conception to completion.
• Experiencing developing simple applications in any programming language
• Experience implementing vendor solutions as the customer or vendor
• Intermediate SQL skills (e.g. complex queries sub queries pivots cursors and temp tables)

As a Technical Program Manager at Aerostrat you will be a critical part of our growth journey. You will be filling a critical need of our organization - strong customer-facing technical support. Our customers are used to Aerostrat providing the highest tier of technical guidance - whether that be how to use our API design an integration or build a report. You will join our team in providing this high level of service as you strengthen your aviation and technical knowledge.

In this role you will have opportunity to expand your knowledge in a variety of disciplines and shape your own position as your knowledge grows. You will be exposed to nearly all aspects of Aerostrats operation and be able to influence the direction of our products and technology.

At Aerostrat we pride ourselves on our excellent work environment with a fully remote team and tools flexible hours and a strong focus on results - not how many hours you spend available on Slack. Working at Aerostrat will offer you an opportunity to solve real customer problems foster a healthy work-life balance and make a huge impact on a highly success product used by many of the airlines behind your travel and the packages on your doorstep.