Customer Service Assistant (Bethany Residence)

We are seeking a full-time Customer Service Assistant to join ourBethany Residence program in Burlington!

AbleLiving Servicesis a non-profit organization providing personal support services to adults with disabilities living within their own home or one of our independent living facilities. Our clients direct and customize the services they receive and we support them to maximize their independence and enhance their quality of life. We provide services across the Golden Horseshoe in the Mississauga Burlington Stoney Creek and Hamilton communities.

Interested in bringing your talent to our team Here is what we offer:

• Healthcare of Ontario Pension Plan (HOOPP)
• Competitive wages
• Ongoing opportunities for education training development and growth
• Tuition reimbursement opportunities
• Employee Assistance Program
• $500 signing bonus!

Thrive Group is proud to be certified as one of Canadas Great Places to Work! In addition we have been recognized an awarded as:

• 2026 BestWorkplaces with the Most Trusted Executive Team
• 2026Top 50 BestWorkplaces in Canada
• 2026 BestWorkplaces for Women

Position Summary

The Customer Service Assistant will provide support to our Community Services Programs by providing reception duties and will frequently be the initial contact for clients and other individuals using our intake services. The Customer Service Assistant may perform other administrative support services that are within the appropriate boundaries of the training and requirements of the position and within incumbents knowledge abilities and skills as assigned.

This position requires working rotating shifts weekends and statutory holidays.

Responsibilities

• Providing customer service and administrative duties.
• Acts as the liaison between staff and office.
• Acts as first point of contact for clients and community responding to service inquiries as assigned.
• Processes referrals from community and partnering organizations.
• Maintains client filing system.
• Word processes a variety of forms and documents as required.

Position Requirements

• College/business diploma in office administration or related certification required
• Minimum one year experience in an office environment
• Must have previous experience with data-base management and report generation
• Must be able to use Microsoft Word and Excel
• Attention to detail with accurate keyboarding skills
• Ability to format letters forms memos and general documents isessential for this position
• Must have good oral and written communication skills with a competent level of English spelling and grammatical accuracy
• Ability to develop supportive relationships and work collaboratively with colleagues volunteers and community partners is an essential role of this position
• Must be able to work both independently as well as part of a team

Job Type: Full-Time

Application Deadline: Friday April 17 2026 at 11:59 pm

Pay Range: $21.50 - $24.93 per hour

*compensation set in accordance with experience and qualifications

We are currently hiring to fill a new position on our team. While we thank all applicants for their applications only those advancing to the interview stage will be contacted.

At Thrive Group we embrace equity diversity and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork Honesty Respect Innovation Versatility and Excellence. Thrive Group strives to attract develop and retain a workforce that is as diverse as the residents clients and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process please contact the Human Resources Department at or email