Quality Lead

At Shoppers Drug Mart were innovating health and wellness in Canada. From prescriptions to walk-in clinics and a beloved loyalty program were caring and supporting our customers in new ways every day.
With more than 1300 locally owned and operated stores from coast to coast the Shoppers Drug Mart network is more than a great place to shop its a great place to work. Were committed to building our talented team who champion collaboration kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

Why this role is important

What youll do:

• Act as the primary point of contact for investigating and managing pharmacy incidents. This includes collaborating with team leaders and managers to conduct timely investigations develop action plans and document findings.

• Create period-end and quarter-end reports to identify and monitor emerging error trends. Collaborate with team leaders and managers to reduce errors based on root cause

• Highlight and recommend quality improvement opportunities to management

• Create colleague-friendly reports to highlight incident trends

• Act as A/QPIC for a Health Canada licensed dealer and manage monthly and annual reporting

• Collaborate with Quality Assurance to investigate and document losses pertaining to narcotics controlled and targeted medications

• Assist in training policies and procedures related to the Health Canada Office of Controlled Substances

• Conduct ongoing evaluation of processes as it relates to compliance and workflow efficiency for the site

• Conduct FMEA on pharmacy process changes and make recommendations to improve compliance and safety

• Act as a consultant for site processes

• Responsible for data accuracy of the system (e.g. drug images and descriptions)

• Liaise with the Quality Assurance team to ensure site compliance with regulatory and corporate quality standards

• Conduct verification of blister packs when required

• Commitment to promoting a workplace of inclusiveness and belonging

What you bring :

• Being a licensed pharmacist or pharmacy technician in Ontario is an asset.

• 5 years of experience in pharmacy practice

• Central fill or institutional pharmacy experience

• Experience in pharmacy incident management and Pharmapod

• Training in Root Cause Analysis

• Healthwatch experience is an asset

Why work at Shoppers Drug Mart
Acting as consultants supporting internal customers and the Associate-Owners you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a competitive pay program and online learning through Academy.
Take ownership of your work and find more ways to care about your work co-workers customers and community.

How Youll Succeed:

At Shoppers Drug Mart Inc. we seek great people to continually strengthen our culture. We believe great people model our values are authentic build trust and make connections.

If that sounds like you and you are open-minded responsive to change and up to the challenges provided in a fast-paced retail environment apply today.

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell the people we hire and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday apply to this job via the Workday application.

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