Manager, Onboarding & Communications

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at are searching for the best talent for a Manager Onboarding & Communications located in Pittsburgh PA; Raleigh NC; Charlotte NC; Orlando FL; Phoenix AZ; Horsham PA or Dallas TX.

Purpose:

This role is responsible for managing Patient Service Center (PSC) onboarding programs coordinating learning enablement for product and process changes and driving clear timely planning and communications. The Manager ensures changes impacting PSC are translated into well-sequenced learning plans materials and communications are delivered consistently and on schedule. The role serves as a central point of coordination to align stakeholders manage execution and keep onboarding and learning programs on track.

Responsibilities:

Onboarding & Learning Enablement:

• Manage end-to-end execution of PSC onboarding programs including cohort planning sequencing certifications and cross-functional alignment.

• Coordinate learning enablement for new product launches process changes and priority initiatives impacting PSC.

• Conduct change impact assessments and partner with learning and business leaders to define onboarding training & communication needs.
  

Communications & Rollout Planning:

• Partner with cross-functional team members to create and launch an operational communication framework.

• Lead learning communications and engagement ensuring messages are clear timely and aligned across stakeholders.

• Coordinate rollout of learning updates (training job aids desk drops reinforcements) to ensure consistent execution across PSC.

• Support clear ownership of timelines deliverables and handoffs across learning operations and support teams.

• Ensure PSC operational training communication is aligned to strategic Commercial communications as needed.

Program Management & Collaboration:

• Serve as the primary point of coordination for onboarding and learning-related initiatives reinforcing disciplined program management practices.

• Partner with Workforce Management to align onboarding and training plans with capacity and operational constraints.

• Collaborate with Quality and Compliance to ensure learning plans and certifications meet documentation and audit expectations.

• Track milestones risks and dependencies providing regular updates to PSC L&D leadership.

• Manage operational communication framework with cross-functional team members.

People Leadership:

• Directly manage a small team including goal setting work prioritization coaching and performance feedback.

• Support team development by providing clear expectations ongoing feedback and opportunities to build program management and communication capabilities.

• Foster collaboration and accountability within the team and across cross functional partners.

• Up to 20% travel may be required.

• Other duties as assigned.

Required Qualifications:

• Bachelors degree in related fields such as Pharmaceuticals or Life Sciences.

• A minimum of 6 years of experience in program management onboarding learning enablement change management or related roles.

• Well versed in MS Office Products (Teams SharePoint MS Word PPT Excel etc.)

• Demonstrated success managing complex cross-functional programs.

• Experience supporting onboarding or workforce readiness initiatives.

• Strong planning sequencing stakeholder communication and communication skills.

• Ability to operate effectively in fast-paced operational or frontline environments.

Preferred Qualifications:

• Masters degree.

• Experiencein pharmaceuticals life sciences healthcare or regulated environments.

• Background in learning & development or organizational enablement.

• Experience supporting contact centers or frontline operations.

• Experience creating operational communication plans.

• Experience with AI / technology applications to optimize communications.

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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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