Hospitality Concierge Coordinator

Idexx

Job Location:

Westbrook, ME - USA

Hourly Salary: $ 29 - 31

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

As a HospitalityConciergeCoordinator you will offer administrative support for IDEXX Hospitality including its core functions of event planning catering diningbusinesssupportandconcierge services. This position will have a heavy focus on activities in the World Campus Conference Center (WCCC) and concierge services.This highly visible onsite role will ensure high-quality service excellent operational efficiency with Hospitalitys goal to Create an Experience Leave an Impression for all customers. The HospitalityConciergeCoordinator provides administrative support for all Hospitality services while reporting into theHospitality Technology & Digital Brand Manager.

Thepositionhourswould beMonday - Friday - 7:00 3:30PM andworking onsite5 days a week atIDEXX HeadquarterslocatedatOne IDEXX Drive in Westbrook Maine.

In this role you will:

Provide support for the Hospitality team duties may include but are not limited toprovidingthe backbone ofoperational supporton the event floor of the WCCCincluding checking room set upsservice executionguestassistance coordinationwith cateringbreakdown/reset support etc.

Manage the sharedinbox scheduling reporting tracking event inventory problemsolving fortechnical issues ordering event/meeting supplies spreadsheetcreationand general project management.

Handle various Hospitality concierge duties including but not limited to supporting inventory restocking dining digital signage business center and copier needs incoming/outgoing mail operations etc.

Be an administrator for management software of the WCCC - primarilyAccruent/EMStobook internal space reporting banquet event orderscateringmenu inputevent signage etc.

Partner with service partners inBuilding Services Security Janitorial AV etc.tohelp executemeetingsandguest needs in theWCCC needs.

Provide excellentprofessionalandtimelycustomer service to create memorable experiences forallcustomers.

Diplomatically manage and negotiate last-minute customer requestsresolve conflict quickly and efficientlywith proactive and consistent communicationin a professional manner.

Identifytrends and resources needed for the department andcontributeto creatingthese solutions.

Support the IDEXX Hospitality teams as needed and fill in for PTO coverage on various teams.

What you will need to succeed:

Abachelors degree inBusinessCommunicationsPublicRelationsMarketingHospitalityora related fieldis preferred.

Ideallyyou have 3 years of experience in Hospitalityor customerservice-relatedfield.

You are comfortable interacting with multiple levels of management andunderstandthe importance of all relationships.

You enjoy working closely with others and have a team-oriented mindset.

You are professional confident mature creativeflexibleand a highly organized team player with the ability to prioritize and handle multiple projects simultaneously.

You thrive on being detail oriented organized and exceeding expectations.

Youpossessexcellent writtenandverbal communication skills.

You are comfortable making alternative suggestions to satisfy the needs of multiple stakeholders.

You can work in a dynamic environment andcanshift priorities andmodifyfocus while multi-tasking.

What you can expect from us:

An hourly rate target of $29-$31/hour based on experience
Opportunity for annual cash bonus
Opportunity for performance based annual merit increase
Health / Dental / Vision Benefits Day - One
5% matching 401k
Generous PTO benefits
Additional benefits including but not limited to pet insurance mental health resources volunteer paid days off employee stock program foundation donation matching and much more!

Why IDEXX

Were proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy to ensure safe drinking water for billions and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10000 talented people.

So what does that mean for you We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.

Lets pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.

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Required Experience:

As a HospitalityConciergeCoordinator you will offer administrative support for IDEXX Hospitality including its core functions of event planning catering diningbusinesssupportandconcierge services. This position will have a heavy focus on activities in the World Campus Conference Center (WCCC) and co...