Application Support Engineer- Oracle Financial Crimes Platform

Location:

Job Summary

We are seeking a Software Engineer to support and enhance the Oracle Financial Crimes Platform (version 8.1.1) a missioncritical system used to enable AntiMoney Laundering (AML) detection case management and regulatory reporting. This role is responsible for ensuring the stability compliance and controlled evolution of the Oracle FCP 8.1.1 environment through strong engineering practices disciplined production support and close partnership with Financial Crimes Risk Management and AML Operations.

The ideal candidate has handson experience supporting Oraclebased batchdriven platforms in highly regulated environments and understands the operational rigor required for financial crimes technology.

Key Responsibilities

Oracle FCP 8.1.1 Platform Support

• Provide engineering support for Oracle Financial Crimes Platform v8.1.1 including:
  • Transaction monitoring outputs
  • Alert generation and suppression behavior
  • Enterprise Case Management (ECM)
  • Downstream regulatory workflows (e.g. CTRrelated processing)
• Support daily and adhoc batch cycles scheduled jobs and data feeds that drive FCP processing
• Troubleshoot and resolve production issues related to:
  • Missing or unexpected alerts
  • Data quality or ingestion issues
  • Batch failures or performance degradation
• Perform detailed root cause analysis and document findings in alignment with audit and regulatory expectations

Change Risk & Control Management

• Support configuration changes fixes and enhancements within the constraints of FCP 8.1.1 architecture and approved governance processes
• Ensure all changes follow established change management validation and separationofduties controls
• Maintain technical documentation runbooks and operational procedures required for audits exams and regulatory reviews
• Partner with Risk and Compliance teams to assess regulatory impact of platform changes and production incidents

Testing & Release Support

• Participate in regression testing and validation activities for changes impacting Oracle FCP 8.1.1 and integrated platforms
• Support environment coordination test data preparation and postrelease verification
• Assist with release planning and production readiness activities ensuring no unintended regulatory or operational impact

Collaboration & Delivery

• Work closely with AML Operations Financial Crimes Risk Management and enterprise technology teams to translate business and regulatory needs into technical outcomes
• Contribute to Agile or Kanbanbased delivery models including backlog refinement and technical design discussions
• Act as a technical escalation point for complex platform issues detected by operations or monitoring tools

Required Qualifications

• Bachelors degree in Computer Science Engineering or a related technical field or equivalent experience
• 5 years of experience supporting or engineering enterprise applications in regulated environments
• Strong experience with:
  • Oracle databases and SQL
  • Batch processing and scheduled job execution
  • Production support and incident management
• Demonstrated experience working on systems subject to regulatory oversight audits and exams
• Strong analytical documentation and communication skills

Preferred Qualifications

• Direct experience with Oracle Financial Crimes Platform (FCP / FCCM) version 8.x preferably v8.1.1
• Familiarity with AML concepts such as transaction monitoring alert review and case workflows
• Experience supporting platforms integrated with multiple upstream and downstream data sources
• Experience operating in T2/T3 or CIOwnerstyle accountability models
• Exposure to financial services regulatory frameworks (BSA/AML OFAC CTR/SAR processes)

Strong experience with:

• UNIX - experience with script writing
• Oracle SQL Stored Procedures
• Mainframe experience including
  • TWS job scheduling
  • JCL
  • LCM (for module migration)
• WebSphere V9.X
• Java V1.8
• Dynatrace Monitoring and Debugging
• Batch processing and scheduled job execution
• Production support and incident management

Core Competencies

• All KeyBank employees are expected to demonstrate Keys Values and abide by Keys Code of Conduct.

Physical Demands

• General Office - Prolonged sitting ability to communicate face to face in person or on the phone with teammates and clients frequent use of PC/laptop occasional lifting/pushing/pulling of backpacks computer bags up to 10 lbs.

Work Location Category

• Hybrid (2 days)

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COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

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