Mortgage Operations Director Hybrid
Job Location:
Job Location:
Lubbock, TX - USA
Monthly Salary:
$ 105000 - 125000
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position: Mortgage Operations Director
Location: Lubbock Texas
Work Model: Hybrid preferred. Remote may be considered for candidates residing in Texas with occasional travel to the office for meetings and company events.
Compensation: $105000-$125000 base salary no bonus at this time
Schedule: Full-time Monday-Friday generally 8:00 AM-5:00 PM
Benefits: Health and dental coverage after 60 days; 401(k) with up to 6% employer match after 90 days; company-paid group life insurance subject to waiting periods; PTO accrued per company policy; company-paid holidays
Overview
This role serves as the senior operational leader for a mortgage platform and is responsible for the end-to-end execution scalability and performance of mortgage operations. The position oversees how loans move from application through post-closing with a strong focus on operational excellence sound risk management team leadership and a strong borrower and employee experience.
Responsibilities
Client requirements and hiring decisions are set by the hiring company. Please ensure your application details align with your resume and reflect your direct experience.
Location: Lubbock Texas
Work Model: Hybrid preferred. Remote may be considered for candidates residing in Texas with occasional travel to the office for meetings and company events.
Compensation: $105000-$125000 base salary no bonus at this time
Schedule: Full-time Monday-Friday generally 8:00 AM-5:00 PM
Benefits: Health and dental coverage after 60 days; 401(k) with up to 6% employer match after 90 days; company-paid group life insurance subject to waiting periods; PTO accrued per company policy; company-paid holidays
Overview
This role serves as the senior operational leader for a mortgage platform and is responsible for the end-to-end execution scalability and performance of mortgage operations. The position oversees how loans move from application through post-closing with a strong focus on operational excellence sound risk management team leadership and a strong borrower and employee experience.
Responsibilities
- Provide leadership across underwriting processing closing post-closing quality control and lock desk operations.
- Build and maintain an operational structure that supports growth while protecting quality compliance and culture.
- Establish clear ownership escalation paths and performance expectations across operational teams.
- Guide the transition from hands-on execution to a sustainable leader-led operating model.
- Oversee underwriting capacity planning workflow segmentation and exception frameworks.
- Drive improvements in turn times throughput and quality by optimizing workflows and accountability.
- Oversee quality control defect trends audit outcomes and corrective action planning.
- Support lock desk operations and investor delivery while maintaining alignment with secondary market execution requirements.
- Partner with executive leadership on staffing strategy hiring development retention and technology readiness.
- Own operational reporting across quality capacity cost turn times and borrower experience metrics.
- Coach and develop senior operational leaders while building a culture of accountability clarity and continuous improvement.
- 10 years of mortgage industry experience with progressive leadership responsibility.
- Leadership experience within mortgage operations at a credit union bank or mortgage company.
- Strong background in systems thinking operational analytics and process design.
- Experience leading change modernizing operations and improving legacy workflows.
- Strong people leadership skills including experience managing senior leaders.
- Comfort working in a growth-oriented performance-driven environment.
- Proficiency in Encompass Optimal Blue and Microsoft Office.
Client requirements and hiring decisions are set by the hiring company. Please ensure your application details align with your resume and reflect your direct experience.
Thank you for your interest!
If your background aligns with our clients needs one of our Recruiters will reach out. Please Check your spam folder and voicemail for messages from our recruiters.
Unfortunately due to high volumes of applicants we may not be able to respond to those who are not a fit. If you do not hear from us regarding this application please know we do appreciate your interest and encourage you to continue to keep an eye on our website for new opportunities.
If your background aligns with our clients needs one of our Recruiters will reach out. Please Check your spam folder and voicemail for messages from our recruiters.
Unfortunately due to high volumes of applicants we may not be able to respond to those who are not a fit. If you do not hear from us regarding this application please know we do appreciate your interest and encourage you to continue to keep an eye on our website for new opportunities.
Required Experience:
Director
About Company
National Mortgage Staffing is an executive national recruiting firm dedicated to the Mortgage Industry. Our recruiting staff has over thirty years combined experience in successful job placements with our mortgage clients coast-to-coast. Our recruiters who are placed strategically thr ... View more
