Manager, Merchandising Operations

Support & Consultation (End-to-End Item Lifecycle Ownership)

• Resolve complex end-to-end issues spanning upstream and downstream systems and processes.
• Serve as a subject matter advisor on item dependencies across the full item lifecycle (setup maintenance governance execution).
• Develop solutions that work across platforms systems and operational processes not in silos.
• Identify document and surface trending operational issues to leadership with recommended actions.
• Diagnose root causes through deep data analysis and cross-functional engagement.
• Proactively remove risks that could impact item flow data integrity or merchant execution.
• Partner closely with Merchandising Product Technology Supply Chain and Operations to ensure seamless adoption and minimal disruption.

Project & Program Leadership

• Lead legacy decommission and new development initiatives including requirements gathering business acceptance criteria testing/validation rule definition and deployment execution.
• Manage multiple concurrent initiatives with clear project plans timelines scope documentation and risk mitigation strategies.
• Translate merchandising strategies into executable operational programs.
• Develop and maintain scorecards and KPIs tied directly to initiative success.
• Oversee process optimization to improve efficiency scalability and data accuracy.
• Lead data management efforts including centralization of large and critical data updates.
• Support and execute high-touch White Glove initiatives (Holiday Food Flow Walmart Deals For Days Black Friday/Annual Event Back to School etc.).
• Collaborate with technology and support teams to ensure successful events and launches across multiple business units.
• Drive Data Accuracy workstreams with measurable sustained impact.
• Develop and facilitate SOPs training materials and structured enablement sessions.

Governance & Controlled Execution

• Execute elevated access changes and updates tied to critical item attributes.
• Manage centralized governed updates with rigor and consistency.
• Ensure governance standards are upheld through disciplined documentation and validation.
• Prevent operational disruption via thorough review testing and crossfunctional alignment.

Data-Driven Strategy & Execution

• Provide structured reporting of data-driven insights.
• Develop metrics tied directly to assigned workstreams and business outcomes.
• Dive deep into root causes validating assumptions with accurate analysis before execution.
• Monitor performance trends and proactively recommend improvements.
• Deliver clear consistent analytics that support decisionmaking.

Stakeholder Management & Structured Communication

• Build trusted relationships across Merchandising Product Technology and Operations.
• Communicate effectively across peer Director and Senior Director levels.
• Develop concise structured communications including Weekly/Monthly Business Reports and executive updates.
• Lead discussions that drive alignment problem resolution and decision-making.
• Understand crossworkstream dependencies and the broader 4iTB context.

What Youll Bring

• Strong problemsolving skills with the ability to diagnose complex crossfunctional issues.
• Deep understanding of item lifecycle processes and dependencies.
• Experience managing large-scale projects programs or operational initiatives.
• Ability to translate business strategy into actionable scalable operational solutions.
• Data fluency including analytics interpretation KPI development and rootcause discovery.
• High attention to detail with a disciplined governance mindset.
• Strong communication skills with the ability to synthesize complexity for executive audiences.
• Ability to collaborate effectively across Merchandising Tech Product Supply Chain and Operations.
• Comfort managing multiple priorities simultaneously with clarity and structure.
• A proactive riskmitigation mindset focused on preventing operational disruption.
• Experience developing SOPs training content and enablement materials.
• Relationship-building skills that enable influence without direct authority.