B2B Account Manager
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Job Location:
Jacksonville, FL - USA
Yearly Salary:
$ 45000 - 50000
Posted on:
6 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
HC Brands specializes in customizing and selling thousands of products that help our customers make connections. We are a fast profitable growing ecommerce company that markets through a wide range of ecommerce channels and marketplaces. We take pride in offering products that are unique and that help each of our customers develop meaningful connections in their personal and professional lives.
We are seeking a B2B Account Manager who is responsive organized and motivated by winning business. This role is responsible for quickly responding to quote requests managing customer follow-up in Freshsales conducting regular account reviews with active customers and reactivating dormant accounts.
HC Brands generates a regular stream of inbound quote requests and leads through our websites. This role is responsible for responding quickly converting those opportunities into orders and pairing that inbound activity with proactive account review and reactivation work.
This is a hands-on sales and account management role. Success in this position comes from moving quickly communicating clearly following through and building trust with customers while identifying opportunities to grow revenue.
What youll do:
Respond quickly to quote requests and work to win deals
Manage inbound quote requests with urgency. Respond to quote requests and provide a same-business-day quote or starting quote for standard existing products. When quantity customization or special requirements are still being finalized send a quote based on standard specifications and continue updating it through follow-up touches as customer needs become clearer. Work to keep opportunities moving and convert quotes into orders.
Manage inbound quote requests with urgency. Respond to quote requests and provide a same-business-day quote or starting quote for standard existing products. When quantity customization or special requirements are still being finalized send a quote based on standard specifications and continue updating it through follow-up touches as customer needs become clearer. Work to keep opportunities moving and convert quotes into orders.
Conduct 23 account reviews per week with existing customers
Meet regularly with active customers to confirm they are getting what they need strengthen the relationship review pricing as appropriate and identify opportunities for additional business.
Reactivate dormant accounts
Proactively reach out to inactive customers understand why business slowed or stopped work to resolve issues and create a path to win back business.
Manage activity in Freshsales
Maintain accurate account details notes follow-up tasks pricing discussions pipeline stages and opportunity updates in Freshsales so work is organized visible and actionable.
Identify practical growth opportunities
Look for opportunities to grow revenue through repeat orders expanded product usage pricing resets and stronger customer engagement.
Work across teams to support the customer
Coordinate with internal partners to ensure quotes pricing orders and customer needs are handled accurately and efficiently.
How Success Will Be Measured
- Response time to inbound quote requests with a target of within 1 business hour
- High percentage of quote requests for standard existing products receiving a same-business-day quote or starting quote
- Quote-to-order conversion rate
- Completion of 23 account reviews per week
- Revenue retention and growth from existing accounts
- Number of dormant accounts reactivated
- Consistent and accurate use of Freshsales
Education and Experience
- 23 years of experience in sales account management customer relationship management or a similar customer-facing role preferred
- Experience with B2B sales quoting or ecommerce is preferred
- Experience using a CRM; Freshsales experience is a plus
Traits and Capabilities
- Responds with urgency and follows through
- Communicates clearly and professionally
- Comfortable asking for the business and working to close opportunities
- Organized and disciplined in managing follow-up activity
- Able to build trust and maintain strong customer relationships
- Can identify issues solve problems and keep opportunities moving
- Pays close attention to detail in quoting pricing and account records
- Takes ownership of results and looks for ways to improve performance
- Works well with internal teams
Above all else anyone looking to work at HC Brands needs to want to be here. We are a small company with talented people who solve unique problems as they arise. There will be times when we all need to dig deep and do what it takes to get the job done. We are looking for people who are ready for that challenge.
Do your homework. Look at our websites our products and our brands. Come to the interview ready to explain how you can help us grow.
Benefits:
We care deeply about making HC Brands an amazing place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a level of support while inspiring them to do their best work.
The specific benefits we offer include:
- Health dental vision and life insurance
- 8 paid holidays
- Paid time off (PTO)
- 401(k) plan with a company match on the first 5% contribution
- 8 paid hours of community service time off
- 50% employee discount on our products
Beyond the tangible benefits though:
- You will be part of a growing team whose purpose is to create a culture that underscores connections with employees customers businesses and community. While were in the business of personalization we also exist in a society where individual interactions are harder and harder to come response to this challenge weve made it our mission at HC Brands to prioritize people and relationshipsone custom order at a time. Its not just a clever blurb on our website or a catchy acronym we pass around the office. Its what we do and more importantly its who we are.
Equal Employment Opportunity:
Equal Employment Opportunity has been and will continue to be a fundamental principle at HC Brands.
HC Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
HC Brands is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills experience and unique perspectives. This commitment is embodied in the company policy and the way we do business at HC Brands and is an important principle of sound business management.
Required Experience:
Manager
About Company
Holmes Custom - custom rubber stamps & signs for more than 70 years! Also offering custom name tags, deskplates, engraved gifts, business gifts & personalized, monogrammed gifts.
