Embedded Technical Account Manager, Federal

Axon

Job Location:

Columbia, IN - USA

Monthly Salary: $ 145000 - 155000

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Embedded Technical Account Manager (TAM) will serve as Axons primary on-site this role you will own the day-to-day relationship between Axon and the government acting as the expert-in-residence on Axons platform and the full suite of Body Worn Camera (BWC) TASER and video technology solutions. You will serve as the strategic bridge between federal government and internal Axon teamsensuring the Axon platform operates with maximum reliability security and mission impact. From platform architecture and compliance to eDiscovery redaction and asset management you will be the trusted advisor that keeps one of the nations most critical law enforcement agencies running at peak effectiveness.

What Youll Do

Location: Arlington VA

Reports to: VP Federal Customer Ops

Design document and support implementation operations and maintenance of the Axon Evidence architecture to meet governments Body Worn Camera (BWC) program requirements
Serve as the primary point of contact for day-to-day user requests incident resolution and request fulfillment meeting and exceeding defined SLA thresholds
Lead customer discovery sessions to advise government stakeholders on the best use of Axon Evidence to meet operational requirements and agency objectives
Provide expert-led support for eDiscovery FOIA and redaction workflows administering role-based access controls and user access management
Manage comprehensive asset lifecycle for the Axon Evidence and BWC program including hardware provisioning inventory tracking shipping and equipment return
Ensure ongoing maintenance and compliance of the FedRAMP High-authorized Axon Evidence infrastructure upholding all applicable federal security and compliance standards
Design build and deliver required reports performance schedules and KPI dashboards
Support account creation device provisioning and user administration across the governments tenant
Assist in the integration of emerging technologies such as Unmanned Aerial Systems (UAS) systems into the platform
Provide tier-2 technical support and escalate complex issues in coordination with Axon engineering and support teams
Use strong written and oral communication skills to lead technical briefings present program updates and advise senior government leadership on Axon Evidence capabilities and roadmap
Independently prioritize and manage multiple concurrent project tasks in a methodical and disciplined manner
Develop and maintain technical documentation to ease understanding and adoption of Axon products and services across users
Communicate customer insights and feedback to internal Axon teams to influence product improvements and roadmap decisions
Maintain availability in alignment with USMS core hours (9AM5PM MF) and support after-hours or on-call operations as required
Uphold all USMS DOJ and federal security policies including safeguarding Sensitive But Unclassified (SBU) and Controlled Unclassified Information (CUI)

What You Bring

Bachelors Degree or equivalent work experience
10 years of experience working with federal Major City or Enterprise-level customers in a technical account management or embedded support capacity
Proven track record of successfully managing customer relationships technical projects and SLA-driven service delivery
Experience with Axon or equivalent digital evidence management platforms strongly preferred
Familiarity with Body Worn Camera (BWC) programs video management systems (VMS) and related hardware strongly preferred
Understanding of FedRAMP compliance federal security frameworks and cloud-hosted SaaS environments
Working knowledge of eDiscovery FOIA processing and digital redaction workflows
Experience with asset management hardware provisioning and inventory tracking
Understanding of SaaS cloud providers/solutions virtualization and storage technologies
Knowledge of routing and switching methodologies Wi-Fi telecommunications and internet technologies
Ability to articulate technical concepts at varying levels of complexity appropriate to the audiencefrom end users to senior IT leadership
Excellent interpersonal skills with strong written and verbal communication
Detail oriented with excellent organizational and time management skills
Demonstrated ability to manage change and perform effectively in high-pressure mission-critical environments
Experience working with law enforcement corrections or other federal/governmental agencies preferred
JIRA and Microsoft Dynamics knowledge preferred
Experience working closely with a sales and support team
Must be able to obtain and maintain a federal background investigation at the Public Trust (Moderate Risk) level or higher; positions may require access up to the TOP SECRET level
S. citizenship required; foreign nationals are not authorized per DOJ Order #2640.2E
Must comply with all applicable National Industrial Security Program (NISP) and NISPOM requirements

Benefits that Benefit You

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical Dental Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit Pay Range

$145000 - $155000 USD

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process including training equipment or background checks. We do not make job offers via text message WhatsApp or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at If you receive a suspicious offer or outreach from an email address that is not @ or if you are asked for sensitive personal information (bank details Social Security Number) prematurely please ignore the message and report it to .

Required Experience:

Manager

Join Axon and be a Force for Good.At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse persp...