Cloud Support Engineer

Please note that this is a 24/7/365 team. Your shift (8 hours) will be between 7AM - 7PM local time.

What Youll Do:

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless reliable and high-performance experience. This team supports the infrastructure that powers the AI revolutionworking across data centers hardware systems and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.

About the Role:

As a Senior Cloud Support Engineer at CoreWeave youll be on the front lines of a technological revolution empowering our customers to harness the full potential of our advanced Kubernetes-powered HPC cloud infrastructure. Youll be hands-on collaborating with engineers and researchers to resolve issues that impact high-profile mission-critical applications and cutting-edge AI training workloads. Your contributions will be pivotal in ensuring seamless performance reliability and success for our customers positioning you at the very core of transformative technologies reshaping industries worldwide at a company that is truly one of a Kind.

In this role you will:

• Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave.
• Provide real-time feedback and coaching reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA).
• Develop and deliver training sessions to improve the teams proficiency and efficiency in resolving customer issues.
• Use technical expertise to investigate debug and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.
• Maintain high customer satisfaction through swift accurate and empathetic high-touch support communications as well as established best practices.
• Help design and implement troubleshooting best practices to ensure fast accurate client resolutions.
• Contribute to refining processes workflows and playbooks for handling complex customer challenges.
• Serve as a technical escalation point for high-priority escalations or complex cases modeling effective problem-solving approaches.
• Lead the creation of knowledge-sharing resources including documentation tutorials and how-to guides.
• Enhance the support teams knowledge of CoreWeaves products and services through continuous learning initiatives.
• Includes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required.

Who You Are:

• Have a Bachelors degree in Information Science / Information Technology Data Science Computer Science Engineering Mathematics Physics or a related field OR equivalent experience in a technical position
• At least 5 years of experience in cloud support systems administration or related technical support-focused roles
• Proven hands-on work experience with Kubernetes
• Experience with networking load balancing storage volumes observability node management High-Performance Computing (HPC) and Linux system administration
• Proven ability to mentor team members foster technical growth and improve team-wide capabilities through guidance and feedback
• Experience with observability tools such as Grafana
• Strong troubleshooting skills with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes
• Demonstrated success collaborating with cross-functional teams to refine workflows implement best practices and advocate for necessary tools or process changes
• Excellent written and verbal communication skills with a track record of simplifying complex concepts for diverse audiences
• Strong technical presentation skills with experience delivering precise engaging and informative presentations to technical and non-technical audiences effectively showcasing complex concepts and solutions

Preferred:

• CKA Certified
• Demonstrated experience with training coaching and creating onboarding materials.
• Operates in a fast-paced global 24/7 support team environment
• Ability to collaborate across different time zones
• On-site office environment hybrid or remote options depending on location
• Flexible to travel up to 10% (25 days/year)

Wondering if youre a good fit We believe in investing in our people and value candidates who can bring their own diversified experiences to our teams even if you arent a 100% skill or experience match. Here are a few qualities weve found compatible with our team. If some of this describes you wed love to talk.

• You love to dive into problems test for solutions and enjoy engaging with customers.
• Youre curious about AI.
• Youre an expert in providing outstanding technical support and have strong competencies in Kubernetes and Linux.

To fulfil our obligation to protect client data successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results

What We Offer

In addition to a competitive salary we offer a variety of benefits to support your needs including:

• Family-level Medical Insurance
• Family-level Dental Insurance
• Generous Pension Contribution
• Life Assurance at 4x Salary
• Critical Illness Cover
• Employee Assistance Programme
• Tuition Reimbursement
• Work culture focused on innovative disruption

Benefits may vary by location.

Our Workplace

While we prioritize a hybrid work environment remote work may be considered for candidates located more than 30 miles from an office based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration

CoreWeave is an equal opportunity employer committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information.

CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave and your Terms & Conditions associated with the use of CVs will be considered null and void.

Any unsolicited CVs sent by your company to us that is to say in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy will be considered by us to be a free gift leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidates services and will in no way establish any prior claim by your company to representation of that candidate should the candidates details also be submitted by any other party.

Export Control Compliance

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information applicant must either be (A) a U.S. person defined as a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (green card holder) (iii) refugee under 8 U.S.C. 1157 or (iv) asylee under 8 U.S.C. 1158 (B) eligible to access the export controlled information without a required export authorization or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may for legitimate business reasons decline to pursue any export licensing process.

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Phosphor (6th Floor) 133 Park Street London SE1 9EA

and can be contacted by emailing . Controllers data protection officer can be contacted at . Your personal data will be processed for the purposes of managing Controllers recruitment related activities which include setting up and conducting interviews and tests for applicants evaluating and assessing the results thereto and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of (i) Regulation (EU) 2016/679 (General Data Protection Regulation (GDPR) and (ii) the GDPR as it forms part of the laws of the UK (UK GDPR) as necessary for the purposes of the legitimate interests pursued by the Controller which are the solicitation evaluation and selection of applicants for employment. Your personal data will be shared with Greenhouse Software Inc. a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controllers behalf. With respect to transfers originating from the UK or the European Economic Area (EEA) to a country outside the UK or the EEA we implement the appropriate transfer mechanism(s) and other appropriate solutions to address cross-border transfers as required by applicable law. You may request a copy of the suitable mechanisms we have in place by contacting us at

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Where permitted by applicable law we may also retain your personal data for a limited period after the recruitment process ends in order to consider you for future job opportunities respond to legal claims or comply with record-keeping obligations. Under the GDPR and the UK GDPR you have the right to request access to your personal data to request that your personal data be rectified or erased and to request that processing of your personal data be restricted. You also have the right to data addition you may lodge a complaint with the relevant supervisory authority: (i) A list of Europes data protection authorities can be found here; and (ii) for the UK this is the Information Commissioners Office.

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