Sales Enablement & Commercialization Lead

About your role:

You will lead is responsible for supporting the launch and growth of products and services across bank and large channels. This role equips partner sales and service teams with the training tools and insights needed to succeed while driving endtoend commercialization activities to ensure successful gotomarket execution. The role blends training expertise cross-functional collaboration and strategic channel management to support scalable and sustainable growth.

What youll do:

• Design develop and deliver onboarding and continuous learning programs for channel sales and service teams.
• Collaborate with product process and enablement of SMEs to maintain accurate updated training content across all channels.
• Develop digital learning materials assessments knowledge articles and product guides tailored for partner teams.
• Evaluate training effectiveness using feedback adoption metrics and performance outcomes; refine programs accordingly.
• Facilitate live virtual and inperson training sessions for launches partner onboarding and other enablement needs.
• Provide partners with scalable training resources and toolkits that support their internal learning and development programs.
• Partner with product marketing operations and channel management teams to execute gotomarket strategies for new products features and services.
• Develop and manage launch plans including timelines milestones and deliverables across multiple partner channels.
• Host regular update calls product reviews and enablement sessions with partner teams to drive alignment and engagement.
• Provide ongoing support for product inquiries escalations and operational challenges across channels.
• Monitor channel performance and adoption identifying opportunities to optimize partner engagement and product success.

Experience you will need to have:

• Bachelors degree in business Marketing Education or related field (or equivalent experience).
• 5 years in Sales Enablement Product Sales or related commercial functions.
• 2 years of experience in Financial Services Merchant Services or channeldriven businesses.
• Proven ability to manage multiple initiatives while collaborating effectively across diverse teams.

Experience that will be great to have:

• Experience with LMS platforms and digital learning tools.
• Understanding of product lifecycle management and commercialization best practices.
• Experience working with channel partners such as banks financial institutions or large enterprise distribution partners.
• Formal facilitation or training certifications.
• KPIs / Success Metrics
• Training program completion rates quality and effectiveness based on feedback and performance.
• Timely and successful product launches across partner channels.
• Engagement satisfaction and adoption levels among partner relationship and sales teams.
• Product and sales performance within bank and large channel partnerships.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This role requires the use of a computer and audio equipment.

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

• Fuel Your Life wellness program with activities and rewards to support total well-being

• Paid statutory holidays Recharge & Refuel vacation (years-of-service tiers) and a Paid Sick Time program

• No-cost confidential support through the Employee Assistance Program (EAP) for you and household members

• Recognition through Living Proof with points redeemable for merchandise and gift cards

• Eight Employee Resource Groups to build connection and inclusion

• RRSP with 100% company match up to 5% a Non-Registered Savings Plan (NREG) and an Employee Stock Purchase Plan (ESPP)

• Comprehensive extended health care and vision benefits plus dental coverage

• Company-paid Basic Life and AD&D with optional life and AD&D coverage available

• Company-paid Short-Term Disability and Long-Term Disability income protection

• Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits