Corporate Concierge

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Reporting to the Lead Concierge the Corporate Concierge is a vital member of the CIBC SQUARE Tenant Relationship Management team and will focus on building a strong sense of community by fostering and personalizing tenant relationships that are built on a first name basis. This customer service and brand ambassador role will require the demonstration of the highest level of communication professionalism natural enthusiasm proactive attitude promptness and a genuine passion for creating a memorable experience for tenants and visitors.

Hours of work required for this position are Monday to Friday 8:00am 5:00pm

• Welcome and greet tenants and visitors with a genuine and unobtrusive demeanor

• Engage with all levels of tenants (executive admin support personnel company decision makers general tenant population) in regular conversation as a means of getting to know their specific needs preferences and expectations

• Respond effectively to the general tenant and senior representative requests for information and recommendations such as local and global entertainment sporting events ticket sourcing hotels and traveling restaurants transportation arrangements etc.

• Assist Lead Concierge as requested in the administration and oversight of master directories and building information

• Gaining and maintaining a thorough knowledge of all building services amenities current events and surrounding community

• Ensuring the lobby and desk is always in a presentable manner and utilizing the Work Order system to report issues when needed

• Curating monthly Concierge newsletter

• Proactively stay informed on all our tenants through Google Alerts. Conduct weekly research on our clients and manage client database

• Liaise with property management and service providers and assist where needed

• Perform all other strategic tasks which are assigned by management

• Will be required to be on feet for multiple hours throughout shift

Minimum Requirements include:

• High School Diploma Post-Secondary diploma or degree is preferred
• An active member or former member of Les Clefs dOr is preferred
• Minimum of three years experience and previous success in a concierge or customer service role preferably in the hospitality or commercial property management industry
• Thorough knowledge of the Financial District and the Toronto area including the PATH network and associated amenities and services
• Outgoing friendly and customer-service focused with exceptional listening and questioning skills
• Resourceful team player whose integrity will build strong and trusting relationships with tenants and teammates
• Strong self-confidence positive outlook personal responsibility and reliability
• Highly motivated self-starter can-do attitude high sense of urgency and ability to work under pressure
• Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette
• Due to the work environment and clientele the candidate must be cultured in a variety of disciplines I.e. arts & entertainment business culinary world sports etc.
• Professional presentation well-groomed
• Proficient in all MS Office applications
• Compensation: $50700 - $63400

At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living office retail mixed-use logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.

Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31 2023.

We are an equal opportunity employer and support workforce diversity.

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