Scientific Support Specialist, Immunology

Job Description Summary

Job Description

Duties and Responsibilities

• Provide exceptional customer service and support to internal and external customers ensuring customer requirements are accurately and promptly met while communicating relevant feedback and requests to necessary teams

• Design develop deliver and maintain technical content for internal and external customers including but not limited to: training curriculum technical scripts protocols tech tips and other content related to the immunology portfolio

• Collaborate with cross-departmental functional teams such as Marketing R&D Sales and Business Operations to support immunological products

• Participate and assist in program-specific logistics and experimental setup and demonstration as required

Knowledge and Qualifications

• A recent PhD or a Masters degree in Life Science with at least 1 year of post-graduate hands-on lab experience

• Solid foundation in immunology with proven proficiency in independent experimental design and troubleshooting; experience in Flow Cytometry is required while experience in immune cell culture or functional assays is a strong asset

• Exceptional interpersonal and verbal communication skills experience in training or client service is a strong asset

• An adaptable and innovative mindset focused on finding efficient technical solutions to help customers overcome research challenges and optimize their workflows

• Strong time-management skills and the ability to work autonomously while thriving in a collaborative fast-paced biotech environmentperfect for those looking to transition from the bench to industry

#Nonbench #LI-AB1 #Onsite

STEMCELL Technologies is a privately owned Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality we are a company of Scientists Helping Scientistsstanding by our customers to provide the outstanding products technical support and training they need to advance their research. Scientists performing stem cell immunology cancer regenerative medicine and cellular therapy research are among those who rely on our cell culture media cell separation products instruments accessory products and services. Through our many regional offices as well as our distribution centers in Vancouver Seattle Grenoble and Singapore we deliver our innovative specialized products to more than 100 countries. With over 1800 employees globally most with scientific or engineering degrees STEMCELL is proud to be the largest biotechnology employer inCanada.

This is an opportunity to work with highly motivated colleagues in a science-oriented creative and dynamic environment. We offer a competitive salary excellent benefits and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canadas Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer STEMCELL is dedicated to ensuring that every employee feels safe valued and respected for who they are. We know that scientific progress and innovation occur when diverse creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

STEMCELL determines an individuals pay within the range based on multiple factors including experience education job-related skills and equity within the team or organization. For jobs that are eligible for sales incentives the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company addition to base salary STEMCELL offers a comprehensive total rewards package including health benefits retirement savings and more.

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