SaaS Account Manager

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About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.

At Commvault the Velocity Account Manager plays a vital role in driving the expansion and retention of our existing SaaS accounts. This position is designed for a strategic inside sales hunter with a keen focus on nurturing and expanding relationships within our current client base. The successful candidate will manage all aspects of account growth including renewals cross-selling new products and customer satisfaction ensuring the continued success and expansion of our SaaS offerings.

This role is perfect for someone who is capable of nurturing long-term client relationships ensuring satisfaction and driving significant account growth. If you are motivated by customer success and have a passion for expanding business within existing accounts we encourage you to apply.

**Candidates must be able to commute to Ft. Lauderdale Monday through Thursday and working from home on Friday**

What youll do

• Manage the entire account lifecycle from renewal to expansion demonstrating a proactive approach in identifying upselling and cross-selling opportunities within existing accounts.
• Conduct regular Quarterly Business Reviews (QBRs) with clients to assess their needs and align our solutions to their business goals ensuring sustained account growth and satisfaction.
• Maintain high levels of customer engagement and satisfaction by providing timely and effective solutions to client needs and inquiries.
• Develop a deep understanding of each accounts unique challenges and opportunities crafting customized strategies to maximize value and loyalty.
• Collaborate closely with the customer support and product teams to address any product-related issues or enhancements that will benefit the client enhancing their overall experience and satisfaction.
• Utilize CRM systems to track account activity sales progress and lead management ensuring all account information is up-to-date and communications are logged and followed.
• Achieve and exceed assigned sales and customer loyalty targets maintaining a strong pipeline of opportunities for account growth.

Who you are

• Preferred 1 3 years of relevant experience in a sales or account management role.
• Strong understanding of technology products and the broader SaaS market skilled in clearly and effectively communicating complex product features and advantages.
• Proven track record of managing customer relationships and achieving sales targets within a SaaS environment.
• High level of professionalism and customer-centric approach with exceptional skills in negotiation and problem resolution.
• Ability to work effectively both independently and as part of a team with a high degree of initiative and drive.
• Proficiency in using Microsoft Office SFDC and other sales and customer relationship management tools.
• Excellent organizational and time management skills with the ability to manage multiple accounts and priorities effectively.
• High level of professionalism ethical conduct and the ability to maintain confidentiality in all business interactions.

Meet the Hiring Manager:Chris Ramirez Team Lead Velocity SaaS Sales

Youll love working here because:

• High income earning opportunities based on self-performance
• Opportunity for Presidents Club
• Employee stock purchase plan (ESPP)
• Continuous professional development product training and career pathing
• Sales training in MEDDIC and Command of the Message
• Generous competitive benefits supporting your health financial security and work-life balance

Ready to #makeyourmark at Commvault Apply now!

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