Auto Collections Loan Servicing Agent
Job Location:
Scottsdale, AZ - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Job Title: Auto Collections / Loan Servicing Agent
Company: Chapman Automotive Group
Location: 7100 E. McDowell Rd. Scottsdale AZ 85257
Schedule: Monday-Friday 8am-5pm Occasional Saturdays
Pay: $20-$23/hour (DOE)
About the Role
Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada we take pride in our strong team culture and commitment to excellence.
Our Scottsdale location is hiring an Auto Collections/Loan Servicing Agent to join our team. Were seeking a professional detail-oriented individual who thrives in a fast-paced environment and excels in customer communication negotiation and account resolution. This is an excellent opportunity to grow your career within a dynamic auto finance environment.
Responsibilities
- Handle a high volume of inbound and outbound collection calls
- Negotiate payment arrangements while maintaining professionalism and compliance
- Follow established collections call models and techniques
- Perform skip-tracing to locate customers and update account information
- Accurately document account activity and customer interactions
- Process payments via check-by-phone and ACH transactions
- Support daily collections operations and perform additional duties
Qualifications
- High school diploma or equivalent required
- Minimum 2 years of collections experience in sub-prime auto finance
- Working knowledge of FDCPA regulations and applicable state laws
- Strong negotiation skip-tracing problem-solving and conflict resolution skills
- Excellent communication active listening and organizational abilities
- Proficiency in Microsoft Office
- Ability to pass a background check and drug screening
Compensation & Perks
- Competitive Pay: $20-$23 (DOE)
- Opportunities for career growth and advancement
- Supportive team-oriented workplace
- Employee discounts and assistance programs
- Volunteer opportunities and employee engagement programs
- Closed on Sundays
Benefits
- Medical dental and vision insurance
- 401(k) with company contributions
- Life insurance
- Paid time off and holidays
- Access to onsite nurse practitioners and wellness support
How to Apply
Submit your application for consideration. Qualified candidates will be contacted regarding next steps.
Required Experience:
Unclear Seniority
About Company
Chapman Automotive Group (CAG) Acceptance, LLC is an Arizona based full service indirect automobile finance company specializing in sub-prime auto loans. We are...
