Senior Manager, Platform Engineering

At Constant Contact we are seriously awesome people who take ownership and make an impact by operating with the mindset integrity and courage of a small business owner.Theres something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here we all play an integral part in helping business owners entrepreneurs non-profits and individuals to succeed by giving them all the help and tools they need to grow online. Were energized by new challenges and new possibilities-and were just getting started!

Are you passionate about technology a strategic product leader and an advocate for a proactive optimizing culture Do you seek to build and empower a high-performing team focused on continuous improvement and innovation We have an opening for a Senior Manager of Platform Engineering who will function as a strategic product ownerfor parts of our cloud-native platform driving a culture ofmanaged autonomy and accountability. You will lead a team to define deliver and operate critical platform pieces and infrastructure ensuring the platforms continued relevance and adoption across the wider organization.

Our Technology organizations North Star is: Be the world-class Technology organization that drives successful small businesses and unstoppable teamsthrough relentless innovation flawless execution and unbreakable trust. Every single day!We seek a talented Cloud & Kubernetes Leader to set the technical direction and champion the platforms vision utilizing technologies like Kubernetes ArgoCD Istio OTEL Clickhouse and AWS among this role you will deliver functionality critical to the rollout of many of Constant Contacts key initiatives anddrive the necessary cultural changes to support a mature platform engineering organization. Youll have the opportunity to grow professionally and contribute to a culture of ownership experimentation learning and collaboration. If youre ready to make a significant organizational-level impact and help shape the future of our infrastructure were eager to hear from you. Join us in empowering people to pursue their dreams through technology.

What Youll Do:

• Platform Product Ownership & Strategy:Define the platforms long-term roadmap and prioritize the backlog by acting as a Platform Product Owner to align team efforts with broader organizational needs drive developer velocity and deliver maximum impact amid evolving business needs.
• Organizational Enablement:Act as a sponsor and champion for the platform collaborating with executive and stakeholder teams (operations security compliance engineering and architecture) to prioritize high-level goals and ensure the platform can accommodate their guidance.
• AI-Accelerated Platform Engineering: Embed AI-driven tooling and automation into the platform engineering lifecycle from intelligent CI/CD optimization and incident triage to predictive capacity planning and cost management increasing developer velocity and operational resilience.
• Team Leadership & Empowerment:Promote a culture of autonomy and accountability within the team empowering them to address edge cases effectively drive innovation and proactively seek architectural improvements and automated solutions for daily operations deployment and monitoring. Help the team to appropriately plan creating meaningful milestones and provide appropriate updates to stakeholders and leadership.
• Technical Guidance & Mentorship:Provide guidance in cloud-based engineering as well as mentor members of the team on best practices architecture and development and ensure a collective focus on observability systems and product delivery tasks. Participate in a rotational on-call schedule (e.g. 1 week in 5) including providing some after-hours expertise or guidance(Note: Business hours are 9:00 AM 5:00 PM ET.)

Who You Are:

• Leadership & Experience: 4 years of professional leadership combined work experience in DevOps SRE System Administration or similar roles is required to be successful in this role.
• Product Mindset:Proven ability to define and leverage platform usage metrics and developer satisfaction to understand and direct adoption and scaling of the platform as an internal product.
• Technical Fluency: Deep understanding of the technical landscape including Kubernetes Docker and ArgoCD to effectively guide and mentor your team. You should also be skilled at learning complex processes quickly and demonstrate a proactive mindset through independent research.
• AI-Forward Engineering Leader: You actively leverage modern AI tools to enhance engineering productivity decision-making and operational excellence and youre energized by joining a company that has fully embraced AI as a strategic growth accelerator where platform engineering is foundational to scaling AI-driven innovation across the organization.
• Coding & Architecture:Demonstrable programming abilities in scripting languages like Bash and Python and an ability to contribute to the architecture and design of platform engineering products.
• Communicative:Ability to simplify complex issues and demonstrate effective written and verbal skills examples: Translating user requests into workable user-stories designing meaningful presentations drafting internal blog posts to offer insights and writing meaningful agendas and running meetings
• B.S. in Computer Science/MIS/CIS (or related discipline).

Bonus Points:

• Proven experience in driving product adoption for an internal platform demonstrating a strong product mindset by defining and tracking platform usage metrics and developer satisfaction.
• Track record of successfully mentoring engineers into more senior/specialized roles (e.g. SRE IaC expert).
• Istio/Gloo Mesh experience is a benefit.
• Experience with IaC Git / GitOps AWS is desirable.
• Experience with OpenStack Ansible Puppet and Terraform would be rarely needed but useful skills to bring to the team as well.
• Knowledge of Linux system internals and common tools would be a benefit to anyone in this particular being comfortable using tools like top strace lsof etc. would be a useful aid in your work.
• Java EE/Jakarta experience writing/troubleshooting Java applications using Maven Tomcat TomEE Quarkus and related technologies is a major plus.
• Experience in database systems like MySQL Redis Cassandra would be helpful.
• M.S. in Computer Science/MIS/CIS (or related discipline).

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Why Youll Love Us:

• We celebrate one anothers differences. We are proud of our culture of diversity and inclusion and were always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If youre passionate about supporting businesses and organizations you wont find a better spot to share your talent. Were dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses non-profit organizations and community groups.
• Youll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business take on stretch assignments seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact were all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person participate in live trainings and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact Inc. and a part of the Constant Contact group of brands.

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