Senior Data Governance Analyst (ServiceNow & APM)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Senior Data Governance Analyst (ServiceNow & APM)
Experience Required
- 68 years of relevant experience
- Experience in Change Management and ServiceNow environments
Key Skills
- Change Management
- ServiceNow
- Data Governance
- Stakeholder Management
- Reporting & Analytics
Keywords
APM TDAR CMDB CSDM TAM OSFI B-13
Role Description
- Maintain accurate complete and compliant application records within APM and TDAR systems
- Ensure high data quality proper taxonomy alignment and adherence to enterprise standards
- Perform continuous review validation and remediation of application data entries
- Govern change requests including:
- New application entries
- Updates to existing records
- Decommissioning requests
- New application entries
- Ensure all ticket documentation is completed and aligned with CMDB and CSDM structures
- Act as a liaison between:
- Application Owners
- Technology Owners
- ServiceNow platform teams
- ETAM Governance teams
- Application Owners
- Provide guidance on:
- APM standards
- Data entry requirements
- Compliance expectations
- APM standards
- Generate dashboards and reports for:
- Data quality monitoring
- Exception tracking
- KPI and KRI reporting
- Data quality monitoring
- Support compliance with:
- Technology Asset Management (TAM) standards
- OSFI B-13 regulatory requirements
- Internal governance policies
- Technology Asset Management (TAM) standards
Responsibilities
- Validate and maintain application portfolio data in APM/TDAR
- Ensure alignment with CMDB and CSDM data models
- Monitor and improve data quality metrics
- Track and report data exceptions and inconsistencies
- Collaborate across teams to enforce governance standards
- Support audit and regulatory compliance initiatives
- Contribute to continuous improvement of data governance processes
Preferred Experience
- Experience with APM and TDAR systems
- Knowledge of CMDB and CSDM frameworks
- Familiarity with Technology Asset Management (TAM)
- Understanding of OSFI B-13 or similar regulatory standards
- Experience working in enterprise or banking environments
Core Competencies
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder coordination
- Attention to detail and data accuracy
- Ability to manage multiple priorities
- Strong documentation and reporting skills
- Ability to work independently and collaboratively
Required Skills:
Experience (Years): 4-6 Essential Skills: Work with project teams throughout the organization to design implement and manage CDN infrastructure using Akamai to ensure high availability performance and scalability for customer facing applications and business processes. Handle multiple priorities and assignments with excellence and precision. Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). Directly support line of business development teams provide guidance to them on implementation and changes for customer facing applications Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. Monitor and analyze network performance identifying and resolving issues to optimize content delivery of critical applications. Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: Bachelors degree in Computer Science Information Technology or a related field. OR similar work experience. Strong understanding of network protocols (HTTP/HTTPS DNS TCP/IP). Proven experience as a CDN Engineer or similar role with a strong focus on -depth knowledge of Content Delivery Network technologies including caching load balancing and content optimization. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Experience supporting 24/7/365 customer facing applications at enterprise scale. Awareness and experience with cybersecurity tools and practices such as firewalls intrusion detection/prevention systems and encryption. Proficiency in scripting and automation (e.g. Python Bash) a plus. Relevant certifications (e.g. CISSP CEH) are a plus but not required.
