MDM Support Specialist (L2.5) – Microsoft Intune
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
MDM Support Specialist (L2.5) Microsoft Intune
Location: Montreal or Mirabel (Hybrid 3 days WFO)
Role Description
- Drive shift-left of advanced MDM tasks and contribute to automation and standardization.
- Act as an escalation buffer between L2 and L3 minimizing dependency on engineering teams.
- Support high-priority and business-critical incidents with clear ownership.
- Maintain knowledge articles and SOPs; guide L2 engineers as required.
- Stakeholder Management
Must-Have
- Provide advanced support for enterprise MDM platforms (Microsoft Intune / MobileIron / Endpoint Manager).
- Resolve complex issues related to device enrollment compliance access policies and application deployment.
- Manage end-to-end device lifecycle activities across iOS Android and Windows devices.
- Perform root cause analysis for recurring MDM issues and implement preventive fixes.
- Excellent verbal and written communication skills
Good-to-Have
- Working knowledge of Azure AD device identities and authentication flows impacting mobile access.
- Strong command over ServiceNow for incident problem and change management within SLA boundaries.
- Support VIP and business critical incidents with strong ownership and communication.
- Command/Scripting Development PowerShell Script Unix commands.
Required Skills:
60-70
Required Education:
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