Staff, Experience Researcher – Research Ops

Position Summary...

At Sams Club were committed to being the membership you love the most. The Sams Club Experience Strategy and Innovation team crafts compelling experiences wherever we meet our members and associatesfrom our clubs to their businesses and to their homes. We deliver impact for the business through the web apps in-club experiences and associate-facing tools.
Were looking for a resourceful self-starter with an operational mindset a passion for user research and the ability to build efficient systems in a complex high-volume environment. If youre energized by cultivating a culture of experimentation and learning across cross-functional teamsand by growing the organizations empathy and research capabilitywed love to meet you!

In This Role
As a member of the Experience Research team youll wear many hats and build scalable processes from the ground up to ensure the team can run smoothly and focus on generating deep high-quality insights.
This is a net-new role and the person stepping into it will help define and continually refine the operational backbone of our research practice as it grows. Guided by design-thinking principles Research Ops will evolve iteratively alongside the team maturing processes enabling experimentation at scale and increasing the impact and visibility of research across the organization.

What youll do...

• Research Planning & Portfolio Management: Partner with research leadership to prioritize work manage backlogs and ensure visibility across studies and initiatives.
• Participant Recruitment & Research Operations: Build and scale systems for participant management leading end-to-end recruitment operations while ensuring strong ethics privacy and participant experience standards.
• Process Design & Standardization: Develop and maintain research templates playbooks and best practicesenabling consistent high-quality research and empowering designers to run studies independently.
• Tools & Infrastructure: Manage research tools vendors and workflows; continuously improve systems to increase efficiency and reduce friction including exploring GenAI applications.
• Insight Management & Storytelling: Establish systems for storing tagging and sharing insights while helping communicate the impact of research across the organization.
• Team Enablement & Culture: Support onboarding team rituals and capability buildingfostering a culture of experimentation learning and research excellence.

What youll bring

• Research Operations Expertise: Experience in ResearchOps DesignOps UX Research or a similar role supporting research at scale with a strong understanding of research methods recruitment and experimentation.
• Systems Thinking & Structure: Ability to bring clarity to ambiguity by building frameworks processes and scalable systems that enable teams to operate effectively.
• Cross-Functional Influence: Strong partnership skills with the ability to collaborate across design product engineering and business teams to drive alignment and adoption of research.
• Operational Agility: Comfort working in fast-paced evolving environments where processes are not yet fully definedand a drive to improve them.
• Service-Oriented Mindset: A collaborative low-ego approach with a focus on enabling others fostering learning and continuously improving how the team works.
• Storytelling & Communication: Ability to communicate insights and impact in compelling ways including presentations or multimedia storytelling.

Qualifications

• 6 years of experience in ResearchOps DesignOps UX Research or a related role supporting research at scale
• Experience building and managing research operations systems including participant recruitment tooling and workflows
• Strong program and project management skills with the ability to prioritize and drive multiple initiatives
• Deep understanding of research methods ethics and participant management best practices
• Experience standardizing processes (templates playbooks documentation) to enable scale and consistency
• Proven ability to partner cross-functionally and support research adoption across product design and business teams
• Experience managing research tools and vendors (e.g. Qualtrics UserTesting DScout etc.)
• Bachelors degree in a related field or equivalent practical experience

Preferred Qualifications

• Advanced degree in HCI Behavioral Science Design Business or related field
• Experience enabling non-researchers (e.g. designers) to conduct research effectively
• Strong storytelling skills (e.g. presentations video insight communication)
• Experience exploring or implementing GenAI in research workflows

At Sams Club we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet!

-Health benefits include medical vision and dental coverage

-Financial benefits include 401(k) stock purchase and company-paid life insurance

-Paid time off benefits include PTO parental leave family care leave bereavement jury duty and voting. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.

For information about PTO see Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility see .



The annual salary range for this position is $110000.00 - $220000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). At Sams Club we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet!
-Health benefits include medical vision and dental coverage

-Financial benefits include 401(k) stock purchase and company-paid life insurance

-Paid time off benefits include PTO parental leave family care leave bereavement jury duty and voting. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.

For information about PTO see - Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility see .
The annual salary range for this position is $110000.00 - $220000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

ㅤ

ㅤ

ㅤ

ㅤ

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Option 1: Bachelors degree in UI/UX design graphic design visual communication product design computer science information technology or related area and 4 years experience in market research business analysis UX design research or related area.
Option 2: 6 years experience in market research business analysis UX design research or related area.
As permitted by applicable law provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Driving product development in a design research area Market Research Business Analysis UX Design Research or related area Masters degree in UI/UX Design Interactive and Visual Design Product Design or related area Related industry experience (for example retail supply chain eCommerce healthcare) Research or design certification (for example IDEOU - Foundations in Design Thinking Certificate) We value candidates with a background in creating inclusive digital experiences demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards assistive technologies and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmarts accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

2101 Se Simple Savings Dr Bentonville AR 72712-4304 United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.