Business Support Lead II

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
Leads diverse administrative functions usually for a large department or for a complete business unit. Functions may include: financial control/budgeting and consolidation personnel processes audit/compliance premises and coordination of certain projects associate training service quality process improvement business continuity or communication. Administers bank programs and policies and may direct the development of the departments administrative policies and procedures. Requires a thorough knowledge of the departments or business units functional operations. Working knowledge of general bank policies programs and procedures and financial/accounting practices. May direct workflow activities.

Responsibilities:

• Communicates with executives and line management to gather and convey relevant information
• Answers managers phone line documenting accurate messages and handling calls with appropriate judgment
• Manages the calendar of multiple stakeholders proactively effectively resolving conflicts that arise in a professional manner
• Manages all travel planning and expenses coordinating schedules for executive to maximize time and create efficiencies
• Prepares meeting minutes and related meeting documents utilizing written and oral communication skills
• Liaises with outside groups to coordinate events where the executive is a corporate chair director or committee member
• Engages in high-level client contact and supports conversations related to sensitive information utilizing considerable diplomacy and judgment

Required Qualifications:

• Must have prior or current work experience as an Executive Administrative Assistant or comparable level of experience with advanced administrative and analytical skills
• Experience supporting an executive with demonstrated ability to manage multiple & competing priorities
• Excellent attention to detail time management and organizational skills with the ability to prioritize effectively
• Ability to work independently multitask handle confidential and sensitive material with highest degree of integrity
• Demonstrated ability to interact with senior level executives
• Strong executive presence; superior interpersonal communications skills exhibiting a calm positive and professional demeanor
• Effective style -- able to solve problems and diffuse issues; contributes to an enjoyable and professional work environment
• Advanced skills in Outlook and other MS Office programs (Excel Word PowerPoint)
• Knowledge of Bank of America systems including Concur Ariba/eRequest Corporate travel services myfacility visitor access system etc.

Desired Qualifications:

• Ability to perform in a fast-paced environment and interact with senior management under highly demanding conditions
• Excellent business writing skills
• Ability to work as a team player with exceptional problem solving skills

Skills:

• Administrative Services

• Attention to Detail

• Customer and Client Focus

• Planning

• Prioritization

• Adaptability

• Collaboration

• Event Planning

• Problem Solving

• Research

• Facilities Management

• Office Administration

• Oral Communications

• Recording/Organizing Information

• Written Communications

Shift:

Hours Per Week:

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