Supervision Manager

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Enterprise Job Description:
The Onboarding and Managed Product Supervision team is responsible for primarily the review and approval of investment account applications submitted in the Consumer Investment space. Key responsibilities include reviewing suitability and best interest elements prior to approving new accounts or enrollment into platform offerings and identifying and escalating emerging risks and trends.

Qualifications:

Bachelors Degree or equivalent work experience

Must have FINRA Series 7 8 or 9/10 63/65 or 66 to be considered for the role (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses: 4 24 and 53)

Proven ability to manage risk and make sound decisions by having a deep understanding of industry regulations supervisory requirements and policies/procedures

Ability to identify client needs and concerns and coach advisors on aligning solutions to goals in a suitable and controlled way

Strong analytical skills to identify client needs and concerns and coach advisors on aligning solutions to goals in a suitable and controlled way.

Identifies emerging risks and rends in processes and escalates appropriately

Familiarity with Microsoft Word Excel and PowerPoint

Responsibilities:

Primary responsibilities of the Onboarding & Managed Product Supervision Manager include (but are not limited to) the following:

Review and approve account applications for advised accounts while determining suitability and best-interest requirements for managed program enrollments

Provide review details in a clear and concise manner to the Financial Solutions Advisors (FSAs)

Review DOL Trend Reporting to identify outliers

Partner closely with the local Home Office or Field Supervision Managers to communicate trends and resolve any escalations that may arise

Partner effectively with internal and external wholesalers to drive appropriate advisor behavior in the region

Demonstrate efficiency by consistently meeting or exceeding expectations with the Service Level Agreement for managed account enrollment review

Provide backup coverage as needed when peers are out of the office or capacity needs arise

Demonstrate organization in completing day to day responsibilities including but not limited to queue management and advisor communication

Maintain a positive attitude commitment to excel and passion for supervision in all tasks completed

Additional responsibilities may include (but are not limited to) the following:

Perform client contact as necessary.

Attend team meetings to share recent trends or managed product enrollment updates with the impacted advisors

Reference policy when needed to assist advisors with their questions

Partner closely with local Office Management Teams (OMT) including Market Supervision Managers (MSMs) regarding managed product related questions and requests

Escalate trends identified in their reviews and leverage peers across other LOBs to resolve

Join or lead initiatives and process improvement opportunities

Assist with training coaching and the preparation/approval of FSA and Supervision resources (as needed)

Required Qualifications:

Licenses needed at hire: FINRA Series 7 66 or equivalent required. Series 9 and 10 (must be obtained within 90 days).

Desired Qualifications:

Familiarity with compliance and regulatory issues

Proficient in Microsoft Office applications

Merrill Edge Merrill Lynch or Operations experience

Skills:

• Attention to Detail
• Continuous Improvement
• Controls Management
• Risk Management
• Fraud Management
• Issue Management
• Monitoring Surveillance and Testing
• Policies Procedures and Guidelines Management
• Regulatory Relations
• Active Listening
• Decision Making
• Due Diligence
• Leadership Development
• Oral Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week:

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