Calls & Compliance auditor
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:- Calls & Compliance Auditor (Back-Office) - Chemist Box Private Limited Role Overview:
About Chemist Box Private Limited: Chemist Box Private Limited a prominent multi-outlet retail pharmacy chain in Bihar With 16-17 physical stores with massive expansion plan.
Position: - Calls & Compliance Auditor Location: -Patna Bihar
Key Responsibilities:
Call Monitoring: Listen to recorded calls and evaluate performance
Complaint Analysis: Review of how customer complaints are handled and resolved
Quality Scoring: Rate interactions based on predefined criteria (tone accuracy resolution etc.)
Feedback & Coaching: Provide feedback to customer service for improvement
Compliance Checks: Ensure employees follow legal and company guidelines
Reporting: Prepare audit reports and highlight trends or recurring issues
Requirements
Required Skills:
Strong attention to detail
Good communication and listening skills
Analytical thinking
Knowledge of QA (Quality Assurance) processes
Familiarity with CRM or call-center tools
Educational Qualification:
Minimum:- Graduate or above
Experience:- More than 1 year of experience in a similar role
Benefits
Salary Package & Other Benefits: -
Pay: 15000.00 - 20000.00 per Month PFESIC
Required Skills:
Call audit Call Compliance Basic Excel good communication skill
Required Education:
Graduation & Above
