Customer Service Representative
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Digital Areo Pvt Ltd manages customer operations for taxi transfers transport and chauffeur services across Australia. You handle bookings queries and customer communication across multiple channels. Your work impacts revenue customer satisfaction and daily operations.
This is an onsite role based in Hyderabad India.
Answer incoming calls WhatsApp messages and live chats quickly
Record update and confirm bookings in Zoho CRM
Share fare quotes payment links and trip details with accuracy
Coordinate with drivers and the operations team for dispatch updates
Handle customer queries and escalate issues when required
Explain payment cancellation and refund policies clearly
Maintain records and follow communication SOPs
Support follow ups and lead conversions
Requirements
Must be based in Hyderabad India
Experience in taxi transport or hospitality customer service preferred
Strong English communication skills spoken and written
Confident and professional phone manner
Ability to multitask and manage time efficiently
Knowledge of Zoho CRM or similar tools preferred
Benefits
Stable onsite work environment
Exposure to international customers
Growth opportunities within operations
Hands-on experience with CRM systems
Supportive team environment
Required Skills:
Must be based in Hyderabad India Experience in taxi transport or hospitality customer service preferred Strong English communication skills spoken and written Confident and professional phone manner Ability to multitask and manage time efficiently Knowledge of Zoho CRM or similar tools preferred
