Marine Customer Service Manager

South Shields Marine School

Marine Customer Service Manager RTF2526-189

Permanent

35 hours per week

Professional Services Salary Scale SO2

Spine points 26 to 28

32535 to 34453 per annum

WereHiring!

Marine Customer Service Manager
Based at South Shields Marine School 35 hours per week 32535 to 34453 per annum

We are seeking a Marine Customer Service Manager to lead the Marine Schools administration and customer service function at Tyne Coast College.

Key Responsibilities:

• To oversee and manage the Marine Schoolcustomerservice area and staff to ensure the highest standard of customer service ismaintainedat all times

• Ensuring internal processes for the admission and enrolment of overseas students are updatedin accordance withUKVI requirements

• To motivate and develop designated staff to meet key performance targets for their designated areas of responsibility

Whatwerelooking for:

• Great communicationand administrative skills

• A team player with a positive working attitude

• Experience of working in a customer facing role

Why join us

• Work in a unique marine environment within a supportive team

• 36 days annual leave (inclusive of Bank Holidays) building to a maximum of 41 days after 5 years service

• Free on-site parking

• On site- catering facilities

• Local Government Pension Scheme

• Learning & Development opportunities

Closing date: Tuesday 5 May 2026

Tyne Coast College comprises South Tyneside College Tyne Metropolitan College and South Shields Marine School.

We offer a vast range of educational opportunities for those aged 14 to adults - including a wide range of employer-led vocational programmes Apprenticeships Higher Education and specialist maritime training.

Our portfolio is multi-award winning with national accolades and a global outstanding reputation for maritime provision. The College has a high performing SEND provision which has been recognised nationally and is a regional specialist in teaching and learning for learners with SEN. The college was rated Good by Ofsted in February 2024.

Tyne Coast College is the North Easts world leading maritime training provider and was awarded the Queens Anniversary Prize for its expertise in creating high-tech under and above water digital scenarios.

As a strong proactive voice in the north east we are passionate about providing a dynamic and diverse curriculum brimming with the essential academic and vocational skills training that enables students to progress on to their chosen careers.

Our motto for a bigger better stronger future for the region encapsulates our commitment to the region the business sector and those living and working in the north east.

Recruiting high-calibre professional staff with vocational credibility is at the core of our success. We are looking for dynamic and innovative individuals with a passion for achieving excellence through delivering a first class quality service at all times.