Bilingual Medical Office Lead

Location: Cicero IL

Lead the Frontline of Patient Experience at EPIC Health

At EPIC Health were not just delivering carewere transforming how healthcare is experienced. As a BilingualMedical Office Lead you will play a key role in keeping clinic operations running smoothly while supporting staff performance and ensuring every patient receives exceptional care.

This position is ideal for someone who thrives in a fast-paced healthcare environment enjoys supporting teams and takes pride in creating a welcoming and efficient clinic experience.

What Youll Do

Team Support & Training

• Provide training and guidance to ensure staff follow EPIC standards for speed accuracy and patient care.

• Serve as a role model by maintaining expertise in clinic policies procedures and multi-role responsibilities.

• Assess team performance and help identify opportunities for improvement and professional growth.

• Support leadership with performance reviews coaching and corrective action plans when necessary.

Clinic Operations & Patient Flow

• Help oversee day-to-day clinic operations to ensure efficient patient flow.

• Monitor and maintain inventory of medical supplies and equipment.

• Ensure the clinic environment remains clean organized and welcoming for patients and staff.

• Assist in resolving operational issues quickly to keep clinic workflows running smoothly.

Patient Experience

• Provide exceptional customer service and support to patients.

• Address patient concerns promptly and professionally.

• Communicate effectively with patients through in-person interactions phone calls email and proper chart documentation.

• Foster a positive and respectful experience for every patient who walks through the door.

Performance & Accountability

• Support clinic leadership in maintaining accountability for team performance and operational standards.

• Encourage a culture focused on collaboration continuous improvement and high-quality care.

What You Bring

Required Qualifications

• Bilingual: Spanish / English required

• Previous experience as a Medical Assistant Medical Office Coordinator Healthcare Administrator or similar healthcare role

• Strong interpersonal and communication skills

• Experience using Electronic Health Records (EHR) and Microsoft Office

• Excellent organizational and multitasking abilities

• Strong problem-solving skills and attention to detail

Preferred Qualifications

• 2 years of experience in healthcare operations or leadership

• Associate or Bachelors degree in Healthcare Administration Business or a related field

Why Join EPIC Health

At EPIC Health we are committed to improving patient care while supporting the professional growth of our team members.

What We Offer

• Career Growth Opportunities Develop your leadership skills and advance your career

• Mission-Driven Culture Work with a team dedicated to improving patient lives

• Collaborative Environment Be part of a supportive and innovative healthcare organization

Ready to Make an Impact

If youre ready to bring your leadership organization and passion for patient care to a fast-paced healthcare environment wed love to hear from you.

Apply today and be part of the team transforming healthcare at EPIC Health.

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