Service Scheduler (Routing & Operations)
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Job Summary
Service Scheduler (Routing & Operations)
Job Summary
PurAgain Water is hiring a Service Scheduler to manage daily routing and scheduling for our field technicians.
This role is responsible for assigning jobs optimizing routes and ensuring technicians stay fully utilized throughout the day. You will make real-time decisions that impact efficiency customer experience and revenue.
This is not a call center or entry-level dispatch role. It requires strong attention to detail fast decision-making and the ability to think in terms of time distance and priority.
Key Responsibilities
- Review service notes and determine correct job assignments
- Schedule technicians based on location skillset and urgency
- Build efficient daily routes using maps distance and time windows
- Track and schedule 12-month service replacements accurately
- Maintain 80% technician utilization (sit rate)
- Adjust schedules in real time as jobs change or run long
- Communicate clearly with technicians and internal team
- Update CRM with accurate scheduling and service data
Requirements
Required Skills and Qualifications
- Strong reading comprehension and attention to detail
- Ability to manage multiple tasks and prioritize effectively
- Comfortable using maps to estimate travel time and distance
- Fast accurate decision-making in a time-sensitive environment
- Basic computer proficiency (CRM systems scheduling tools data entry)
- Typing speed of at least 35 WPM
Preferred Qualifications
- Experience in scheduling dispatch logistics or operations
- Background in field service delivery or route planning
- Familiarity with local Southern California geography
Benefits
Compensation and Benefits
- Salary: $40000 per year
- Full-time stable position
- Opportunities for growth into operations roles
- Supportive team environment
How Success Is Measured
- Technician utilization (target: 80%)
- Route efficiency (minimized drive time)
- Scheduling accuracy and low error rate
- Responsiveness to schedule changes
Work Location
Walnut CA (in-office)
Schedule
Full-time MondayFriday
Company Overview
PurAgain Water provides residential water filtration systems with a focus on high-quality service and long-term customer care. Our operations team plays a critical role in delivering consistent reliable service to our customers.
Apply Today
If you are detail-oriented think quickly and can manage time and logistics effectively apply now and complete the evaluation to be considered.
Required Skills:
What Were Looking For: Logistics Expertise: Experience in logistics whether through military warehouse or delivery services like Uber or DoorDash is highly valued. Local Knowledge: A deep understanding of the local area ideally having lived here your whole life. Strong Computer Skills: Proficient in using CRM systems and other computer applications. Time Management: Excellent at juggling multiple tasks and ensuring theyre completed efficiently. Customer Service: A natural at making customers feel valued and ensuring their needs are met.
