Sr. Product Associate Intake and Workflow Card Marketing Transformation

Card Marketing Transformation is on a journey to build autonomous marketing tools and platforms which empower Chase Card and Connected Commerce marketers to deliver robust accurate expedient marketing campaigns at scale to our customers.

As a Sr. Product Associate on the Intake & Workflow team with Card Marketing Transformation you will modernize how marketing strategies become customer-facing campaigns. Youll be at the forefront of supporting the build-out of automated repeatable intake and workflow capabilities that improve speed consistency and control across Card and Connected Commerce marketing. You will help translate marketer needs into clear activation-ready requirements that enable scalable campaign execution. Youll also partner with product technology design data and controls to improve catalog-aware intake patterns strengthen governance and guardrails and support AI-assisted recommendations that reduce manual effort. Your contributions to roadmap execution tracking outcomes and helping drive delivery in a matrixed environment will bring structure and remove ambiguity improving the end-to-end marketer experience.

Key Job Responsibilities

• Support product vision and roadmap execution by documenting goals aligning work to larger Card Marketing Transformation priorities and helping track progress against success metrics.
• Partner with marketers and channel teams to understand intake needs clarify inputs and surface recurring friction points to drive platform improvements.
• Translate needs into buildable requirements (user stories acceptance criteria workflow steps data requirements) ensuring clarity for design and engineering teams.
• Help manage and refine the backlog by organizing epics/stories maintaining prioritization artifacts and supporting sprint planning and grooming ceremonies.
• Contribute to catalog-aware intake patterns (offer audience journey) by helping define required fields validation rules and pre-population logic.
• Support governance and controls by partnering with risk/control stakeholders to document guardrails approvals and auditability requirements within workflow.
• Assist with AI-assisted recommendation capabilities by helping define where recommendations fit into campaign intake what inputs they use and how outputs should be reviewed and actioned.
• Coordinate cross-functional delivery tasks (dependencies risks decisions timelines) and maintain lightweight documentation in agile tools.
• Produce clear status updates (team readouts milestone tracking executive-ready summaries) that highlight progress risks and next steps.
• Contribute to continuous improvement by analyzing cycle time/rework drivers recommending process improvements and helping scale adoption through enablement materials.

Required Qualifications Capabilities and Skills

• 2 years of experience in product business analysis marketing operations marketing technology strategy/ops or program delivery in a cross-functional environment.
• Ability to translate business needs into clear structured requirements (user stories workflow steps data fields acceptance criteria).
• Strong written and verbal communication; comfortable facilitating working sessions and documenting outcomes.
• Analytical and structured problem-solving skills; able to identify root causes of rework and propose improvements.
• Familiarity with agile delivery practices and common tools (e.g. Jira/Confluence and collaboration platforms).
• Comfort partnering across technology design data and controls with a collaborative team-first approach.

Preferred Qualifications Capabilities and Skills

• Exposure to intake platforms workflow automation (e.g. BPMN/workflow tools) or campaign orchestration concepts.
• Familiarity with reusable libraries/catalog concepts (content offers audiences) and how structured data improves execution.
• Exposure to experimentation measurement frameworks or time-to-market tracking.
• Interest in AI-assisted recommendations/agentic workflows including human-in-the-loop review and controls.
• Experience supporting process standardization controls documentation or audit-friendly workflows in regulated environments.