JRSS NOC Technician

• Execute network operations across MPLS and JRSS infrastructure
  
• Monitor and analyze customer traffic across mission-critical network environments
  
• Perform real-time customer failover during scheduled maintenance unscheduled outages and service degradations
  
• Work directly with supported customers engineers vendors and other NOC teams to maintain maximum network availability
  
• Proactively monitor network alarms using platform-specific network management tools
  
• Perform fault isolation incident assessment and network troubleshooting
  
• Support change management activities including hardware replacement software configuration and ASI management
  
• Use incident management applications to document outages degradations isolation steps escalations and resolutions
  
• Recommend resolutions for network incidents deficiencies and service-impacting events
  
• Support troubleshooting across routers switches routing protocols MPLS VPNs IDS/IPS proxies packet capture network taps load balancing firewalls and out-of-band management systems
  
• Assist with process improvement team training and operational documentation
  

Requirements

• High school diploma or equivalent with 24 years of relevant experience in a NOC network operations cyber transport tech control or related environment
  
• Ability to support a 24/7 operations schedule including nights weekends holidays and rotating shifts
  
• Experience with one or more of the following: alarm surveillance fault management LAN maintenance performance management or change management
  
• Experience with one or more of the following: routers switches routing protocols Cisco Juniper or MPLS
  
• General understanding of network topologies
  
• Ability to document technical issues clearly in incident management systems
  
• Strong communication skills for coordinating with customers engineers vendors and other NOC teams
  

Benefits

• Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
  
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
  
• Payroll: Paid Bi-Monthly.
  
• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility 21 years of age or older after 3 months of employment
  
• Individual or company-wide performance and recognition awards (Quarterly
  

• UNITED HEALTHCARE PPO extensive national coverage.
  
• INCLUDES: Medical/Dental/Vision/HSA.
  
• Eligible on the first of the month immediately after the start date.
  
• Submit the enrollment form within 30 days of your start date otherwise you will have to wait until October for the new year enrollment.
  

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
  
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
  
• Receipts must be submitted by the close of business on the 25th of each month.
  
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
  

• Performance bonus Project-based
  
• Yearly bonus Company based