FamilySearch Tech Product Manager 2 (Lehi, UT)

We are seeking a Technical Product Manager II (TPM 2) to own product outcomes in technically complex areas of the product working at the intersection of business needs user value and engineering realities. This role is ideal for a product manager who is comfortable engaging deeply with technical concepts and systems while maintaining strong product judgment and user focus.

As a TPM 2 you will partner closely with engineering and design to lead discovery and delivery for moderately complex initiatives involving platforms integrations data flows APIs or legacy systems. You will develop a solid understanding of how the product works endtoend assess technical tradeoffs and help the team make informed decisions that balance user outcomes scalability performance and maintainability.

You are expected to independently drive problem definition clarify requirements at the appropriate level and use data experimentation and customer insight to validate this role you collaborate effectively with engineers communicate clearly with technical and nontechnical stakeholders and contribute to improving how the team builds and operates products.

Success in this role requires growing technical fluency strong collaboration skills and the ability to influence through clarity evidence and trust. Technical Product Manager IIs are reliable owners of outcomes within their scope and are developing the depth and systems thinking needed for more senior technical product leadership roles.

We value early mid and late-career candidates and encourage all applicants with the posted skills and abilities to apply.

• Identify customer segments/personas and deeply understand needs context and journey
• Document and prioritize customer needs
• Be a customer advocate helping others understand the customer context and representing customer needs
• Gain knowledge of the industry in which customers/products/technologies converge
• Coordinate with internal stakeholders; understand and prioritize their needs and direction
• Help develop business cases and conduct feasibility analysis to justify product need/viability
• Understand business risks and develop/execute risk mitigation plans when required
• Understand and apply various global aspect of technical product management for products that are complex in nature and often enterprise-wide
• Translate customer needs into product requirements
• Document and prioritize a backlog of product requirements with acceptance criterion
• Assist in establishing requirements for a Minimum Viable Product (MVP)
• Help establish product vision objectives and strategies
• Manage the product lifecycle from customer understanding to end of life
• Help establish and maintain a product plan and three-year roadmap
• Understand customer perceived product strengths weaknesses and overall value
• Regularly report customer-facing product objectives and success metrics
• Help ensure product success against product objectives & customer acceptance
• Evaluate if product meets customer needs and approve product release accordingly
• Assist with approving the customer service/support model
• Partner to ensure that product training meets customer needs
• Assist in developing plans to increase product trial adoption and usage
• Assist in developing and executing product messaging launch and ongoing awareness plans
• Facilitate customer-facing product training and order fulfillment materials
• Inform tracking of Total Cost of Ownership

• Bachelors degree in related field or equivalent professional experience
• Five years of relevant professional experience
• Communication Strong verbal and written communicator who conveys ideas clearly to all stakeholders
• Collaboration Effective collaborator who listens respectfully understands empathetically and brings unity
• Creativity Ability to appropriately address customer needs and business problems
• Organization Organized and driven by repeatable system and set of work practices
• Leadership/Influencer Proven ability to collaborate effectively with cross-functional teams.
• Customer Understanding Experience handling a variety of customer needs in technical environments.
• Product Lifecycle/Planning Experience in Agile and Scrum environments including: methods tools systems and application.
• To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment

Preferred:

• Experience with network infrastructure product (e.g. DDI OSI Layer 1 VXLAN EVGP MPLS)
• Masters Degree