Ombudsman-Long Term Care Facility Resident Advocate (Part-Time without Benefits)

JOB SUMMARY

Promotes advocates and ensures the adequacy and safety of care received and the quality of life of older adult residents of assisted living and long-term care facilities in Salt Lake and Tooele counties in accordance with applicable Federal and State laws regulations and policies.

MINIMUM QUALIFICATIONS

Bachelors degree from an accredited college or university in a closely related field; OR an equivalent combination of related education and experience.

Must be able to obtain certification as a certified Ombudsman within six (6) months of hire.

Due to the nature of this position the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

• Encourages elderly residents and family members to advocate for positive change in the facility.
• Provides information and referrals to individuals regarding assisted living and long-term care facilities.
• Provides information to the public residents community organizations and other agencies about the needs/rights of elderly residents.
• Investigates reports of alleged inadequacy of care and violations of rights abuse neglect or exploitation of residents.
• Coordinates and cooperates with other agencies to protect elderly residents.
• Conducts consultations and resolves complaints through an action plan.
• Provides advocacy to correct problems individually and on a systemic level. Ensures that interventions focus on the quality of care and life.
• Assesses and evaluates residents needs to make appropriate recommendations and referrals.
• Coordinates services with Medicaid Fraud Adult Protective Services state agencies licensing and certifying assisted living and long-term care facilities and other appropriate agencies.
• Creates and maintains case records.
• Ensures the timely entering maintenance and submission of activities and case work into software programs.
• Provides specialized technical assistance consultation training and resources to provider and community organizations.
• Provide coaching and mentoring of facility staff and volunteers.
• Provides recruitment training management and support of volunteers.

KNOWLEDGE SKILLS AND ABILITIES (KSA)

Knowledge of:

• Ombudsman policies and procedures
• State of Utah rules and regulations of assisted living and long-term care facilities
• Investigative techniques
• Medicare Medicaid and other insurance information and community resources
• Federal law regarding resident rights
• Care planning for long-term care residents
• Basic knowledge of medical conditions common to geriatric residents
• Microsoft Office

Skills and Abilities to:

• Interpret and communicate complex rules regulations and policies and procedures
• Communicate effectively both verbally and in writing
• Relate to individuals with diverse backgrounds
• Maintain and organize case files and reporting elements
• Learn and access Ombudsmen manager database and forms
• Act independently and assertively
• Develop working relationships with facility staff government and community organizations

TEMPORARY POSITIONS:

An At Will FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.

• Must work an average of 29 hours or less per week or an average of 129 hours or less per month.
• Are not eligible for County benefits except as otherwise provided for by policy.
• Are not considered merit employees.
• Are at will employees who may be terminated for any reason without notice and without a pre-termination hearing.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Must be able to access transportation to perform assigned work tasks in various community locations within a reasonable time.

Required to travel throughout Salt Lake daily.

Must be available for clients 24 hours a day.