Groomer

Groomer Job Description

Summary/Objective

The Groomer is responsible for providing professional grooming services for dogs of all sizes while delivering exceptional customer service and upholding Pet Evolutions mission:

Our mission is to help pets live the good life by providing the highest quality food treats and grooming services.

This role includes full-service grooming drop-in services (nail trims paw pad trims gland expressions etc.) customer education retail promotion and maintaining a clean and safe salon environment. The Groomer must demonstrate kindness compassion attention to detail safety awareness and professionalism at all times.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Groom dogs of all sizes and breeds according to customer specifications and breed standards
  

• Provide drop-in services including nail trims paw pad trims gland expressions ear cleaning and teeth brushing
  

• Bathe dry brush clip detangle and remove matted hair
  

• Check pets for parasites skin conditions or abnormalities and report concerns appropriately
  

• Trim nails and clean ears
  

• Greet scheduled customers and conduct grooming consultations using open-ended questions
  

• Educate clients on grooming packages add-on services and product benefits
  

• Promote retail products and additional grooming services
  

• Ensure all customers leave satisfied; address concerns immediately
  

• Maintain accurate customer records and grooming notes
  

• Answer phones and book grooming appointments
  

• Clean and sanitize grooming equipment and salon facilities
  

• Monitor animal behavior to ensure safety of pets and staff
  

• Follow all company policies and procedures consistently
  

• Complete a 30-hour in-store training period successfully
  

• Attend required advanced pet and product training sessions
  

• Carry out additional duties assigned by supervisors in a cheerful and efficient manner
  

Competencies

• Kindness & Compassion: Understands that pets may be stressed and handles them gently and professionally
  

• Customer Service Excellence: Patient attentive and proactive in ensuring client satisfaction
  

• Detail-Oriented: Carefully follows grooming instructions and observes pet behavior
  

• Safety Awareness: Ability to assess animal behavior and prevent injury
  

• Time Management: Efficiently manages grooming schedule and workload
  

• Integrity & Professionalism: Demonstrates pride empathy and achievement drive
  

• Communication Skills: Clear and professional verbal communication
  

• Adaptability: Schedule dependent on store needs
  

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This role operates in a Retail Store and Dog Salon environment.

The environment includes grooming stations retail space animals grooming tools and customer interaction. The Groomer must maintain a clean organized and safe workspace at all times.

Physical Demands

This position requires frequent physical activity in a hands-on grooming environment. The employee must be able to lift and carry up to 60 pounds regularly stand for extended periods bend kneel crouch reach and safely lift position and maintain control of dogs of various sizes during grooming services.

Position Type/Expected Hours of Work

This position may be hired on a full-time or part-time basis with hours varying according to business needs.

Standard operating hours are 7 days per week 8:00 a.m. to 6:00 p.m.

• Schedule is dependent on store needs.
  

• Overtime may be required as needed.
  

• Management reserves the right to adjust schedules based on business demand.
  

• No time off is permitted during the two weeks preceding Thanksgiving and Christmas.
  

Travel

This position does not require travel.