Dual Rate Casino Operations Supervisor

The Dual Rate Casino Operations Supervisor is responsible for the day-to-day oversight of casino floor operations to ensure a safe compliant and guest-focused gaming environment. This role provides leadership to front-line team members ensures adherence to all gaming regulations and company policies and supports operational efficiency across assigned areas of the casino during a schedule shift.

The Dual Rate Supervisor actively monitors guest service standards operational controls and team performance; addresses issues in real time; and collaborates with department leaders to maintain smooth casino operations. This position models professionalism integrity and accountability while supporting the casinos service and revenue goals.

• Supervise daytoday casino floor operations during assigned shifts to ensure smooth efficient and compliant gaming activity
• Monitor table games and/or assigned casino areas for adherence to company policies procedures and regulatory requirements
• Promote and maintain a high level of guest service by resolving guest concerns promptly and professionally
• Safeguard Caesars Entertainment assets including cash chips gaming equipment and sensitive information
• Enforce internal control procedures and immediately address irregularities or security concerns
• Provide leadership direction and onthefloor supervision to dealers and other assigned team members
• Assign work monitor performance and ensure adequate staffing levels throughout the shift
• Ensure compliance with all applicable gaming regulations internal controls and company policies
• Report incidents disputes and violations in accordance with established procedures
• Handle guest disputes employee issues and operational challenges with sound judgment and professionalism
• Make timely decisions to maintain operational flow and guest satisfaction
• Communicate effectively with management surveillance security and other departments
• Provide accurate shift updates incident documentation and operational feedback as required
• Accepts feedback and coaching from supervisors

• Must be 19 years of age or older
• Proficient in English verbal and written
• Proficiency with iOS devices and computer systems
• Flexible to work various shifts weekends and holidays
• Knowledge of casino rules regulations and procedures
• Knowledge of Casino Regulations
• Prior experience in Casino operations or Casino Industry preferred

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend stoop twist reach and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period

• Must be able to work from a standing position and/or walking motion for extended period