Senior IT Service Delivery Analyst
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Job Location:
Boulder, CO - USA
Hourly Salary:
$ 45 - 55
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
As a Senior IT Service Delivery Analyst at Impulse you are responsible for advanced technical troubleshooting service reliability and operational excellence within the IT service delivery organization. This role serves as the highest technical escalation point for complex end-user technology issues and drives improvements to service delivery processes tooling and operational standards.
The Senior Analyst partners with infrastructure security and platform engineering teams to ensure stable secure and scalable enterprise technology services.
The Senior Analyst partners with infrastructure security and platform engineering teams to ensure stable secure and scalable enterprise technology services.
Responsibilities
- Act as the primary escalation point for complex service delivery incidents
- Lead troubleshooting for high-impact or cross-system technical issues
- Diagnose issues across endpoint systems identity platforms enterprise SaaS services and network connectivity
- Lead major incident response and service restoration efforts
- Conduct root cause analysis and post-incident reviews
- Design and implement improvements to service delivery workflows and operational tooling
- Design and implement automation solutions that improve service reliability and operational efficiency
- Lead initiatives to eliminate recurring operational toil within service delivery processes
- Mentor and provide technical guidance to service delivery analysts
- Maintain and improve service documentation runbooks and operational procedures
- Lead IT infrastructure deployments for office expansions workspace buildouts and technology refresh initiatives
- Plan and oversee low-voltage cabling network hardware installation and workplace technology deployments
- Coordinate with facilities teams contractors and vendors during infrastructure installations
- Ensure deployments align with network architecture security requirements and operational standards
- Collaborate with engineering teams to improve endpoint platforms and workplace technology services
Minimum Qualifications
- 6 years of enterprise IT support or service delivery experience
- 3 years of demonstrated hands-on Linux administration experience
- Demonstrated proficiency supporting multi-OS enterprise environments (Windows macOS Ubuntu/Linux)
- Demonstrated experience troubleshooting expertise across endpoint systems identity services enterprise SaaS platforms and network connectivity
- Experience leading major incident response and service restoration
- Experience working with enterprise identity endpoint management and workplace technology platforms
- Demonstrated experience improving operational processes and service reliability
Preferred Skills and Experience
- Strong cross-team collaboration and communication skills
Certifications (Preferred)
- ITIL Managing Professional or equivalent service management certification
- Security CySA or comparable security certification
- Advanced endpoint identity or enterprise platform certifications
- Relevant automation systems administration or cloud platform certifications
Physical Requirements
- Ability to lift and move equipment up to 50 lbs
- Ability to work on ladders or lifts during infrastructure installation
- Ability to work in office lab and operational environments
- Ability to perform structured cabling installation and termination
Additional Information:
Compensation bands are determined by role level location and alignment with market data. Individual level and base pay is determined on a case-by-case basis and may vary based on job-related skills education experience technical capabilities and internal addition to base salary for full-time hires you may also be eligible for long-term incentives in the form of stock options and access to medical vision & dental coverage as well as access to a 401(k) retirement plan.
Impulse Spaces spacecraft manufacturing business is subject to U.S. export regulations including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). This position requires applicants to be either U.S. Persons (i.e. U.S. citizen U.S. national lawful permanent U.S. resident (green card holder) an individual granted asylum in the U.S. or an individual admitted in U.S. refugee status) or persons eligible to obtain an export license from the U.S. Departments of State Commerce or other applicable U.S. government agencies. Learn more about the ITAR here.
Impulse Space is an Equal Opportunity Employer; employment with Impulse Space is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.
Required Experience:
Senior IC
