Customer Service Consultant
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Kick-start your career with a brilliant Customer Service role with one of Australias top Superannuation companies!
Step into an exciting new customer experience role with our client Vision Super where youll do more than basic customer support tasks! Youll make a real impact across all touch-points on the customer journey. You will be trained and mentored to become a subject matter expert across all parts of the business and will become a confident proactive and customer-centric professional in the team!
Step into an exciting new customer experience role with our client Vision Super where youll do more than basic customer support tasks! Youll make a real impact across all touch-points on the customer journey. You will be trained and mentored to become a subject matter expert across all parts of the business and will become a confident proactive and customer-centric professional in the team!
About Vision Super:
Vision Super is a proud not-for-profit industry super fund with a strong member-first ethos. Established in 1947 - originally serving local government and utilities - Vision Super has grown into a member-owned fund open to all managing close to $30 billion in assets and serving over 165000 member accounts. Drawing on decades of experience we deliver value directly back to our members.
Why Vision Super stands out:
- Award-winning super fund - Our commitment to excellence has been recognized through numerous awards and ratings. Find out more at ethos proudly not-for-profit since 1947
- Values-driven culture built on Care Commitment Citizenship and Trust
Key Responsibilities:
- Answer enquiries from Fund members/employers promptly politely and consistently across the team. Access system data as necessary to assist and provide general advice on Vision Supers products and services
- Arrange and conduct general superannuation advice interviews for members and their partners
- Participate in outbound calling and targeted member marketing campaigns including welcoming new members to the fund and identifying opportunities for members to make the most of their superannuation entitlements
About you!
Ideally you will have post secondary qualifications and looking for an entry-level customer service role. You could be fresh out of school or TAFE/ University or returning to work! The main aspect is having a positive mindset and wanting to help customers!
Were looking for someone who:
- Has a warm engaging and solutions focused attitude when it comes to customers
- Has experience in customer service roles (i.e. hospitality retail or contact center)
- Is keen and motivated to be in a client-facing role (phone email and some face to face)
- Can demonstrate experience working effectively in a customer service team
Requirements
- Excellent telephone manner and interpersonal skills
- A positive member focused attitude
- Good keyboard general computer and numeracy skills
- The ability to adapt to a range of situations and take on different tasks as required
Education qualifications and accreditation:
- Successful completion of secondary education
- Super Foundations (ASFA) or equivalent or willingness to complete this
- RG146 Superannuation willingness to complete this
Appy today and join a market leading Superannuation firm in Australia in Customer Experience and Support!
Required Skills:
What we are looking for! To be considered and to succeed in this role you will need to: -Have a warm engaging and solutions focussed attitude when it comes to customers -Have experience in customer service roles (i.e. hospitality retail or contact centre) -Be keen and motivated to be in a client facing role (phone email and some face to face) -Demonstrate experience working effectively in a customer service team
