Service Advisor ( Scania )

• Greet customers and accurately identify their vehicle service or repair needs.
  
• Open and manage repair orders with complete and accurate customer and vehicle information.
  
• Explain recommended services repair requirements costs and estimated completion times to customers.
  
• Coordinate with workshop technicians to ensure proper diagnosis and timely completion of repairs.
  
• Monitor workshop progress and provide customers with regular updates on service status.
  
• Handle customer inquiries and complaints professionally to ensure high customer satisfaction.
  
• Review completed work orders and ensure all services performed are properly documented.
  
• Prepare final invoices and explain charges clearly to customers before vehicle delivery.
  
• Promote additional maintenance services and service packages when appropriate.
  
• Ensure all warranty claims are processed according to company and manufacturer standards.
  
• Maintain accurate records of customer interactions service history and follow-up actions.
  
• Work closely with the Parts and Workshop teams to ensure parts availability and smooth workflow.
  
• Follow up with customers after service completion to confirm satisfaction and build long-term relationships.
  

• Ensure compliance with company policies safety procedures and service quality standards.
  

Requirements

. in Mechanical Engineering

2 years of experience (preferably in commercial vehicles)

Strong communication & customer service skills

Very good English

Flexible and customer-oriented

• 6th of October residents preferred
  
  

Benefits

Why Join SMG

Legacy Leadership & Vision

• Join a pioneering organization with over five decades of excellence in Egypts automotive sector. SMG is the sole importer of Porsche Scania and Harley-Davidson and a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail in addition to most reliable and business partners of automotive garage tools and equipment.
  
• Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility innovation and market leadership.
  

Meaningful & Impactful Work

• Contribute to a company that isnt just selling cars but shaping the future of road safety customer experience and automotive service standards in Egypt.
  
• From premium vehicle brands to aftermarket solutions and industrial tools your work will have an impact across multiple industries and thousands of customers.
  

Growth & Development

• SMG empowers its employees with a culture of continuous learning internal mobility and career progression. With full support for both internal and external training youll gain access to tools and knowledge that help you thrive as a leader.
  
• Whether youre optimizing operations or leading financial strategy your contribution will drive real results.
  

People-First Culture

• Work in an inclusive collaborative environment that values expertise transparency and trust. At SMG we encourage open communication across all levelsincluding 24/7 access to HR supportbecause we believe that progress begins with honest conversation.
  

Competitive Rewards & Benefits

• Enjoy a comprehensive compensation package designed to support you and your family including:
  
• Medical social and life insurance
  
• Pension plan
  
• Annual salary review and profit-sharing program
  
• Exclusive discounts on service spare parts and branded items
  
• Fully paid training programs
  

Why Join SMG

Legacy Leadership & Vision

• Join a pioneering organization with over five decades of excellence in Egypts automotive sector. SMG is the sole importer of Porsche Scania and Harley-Davidson and a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail in addition to most reliable and business partners of automotive garage tools and equipment.
  
• Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility innovation and market leadership.
  

Meaningful & Impactful Work

• Contribute to a company that isnt just selling cars but shaping the future of road safety customer experience and automotive service standards in Egypt.
  
• From premium vehicle brands to aftermarket solutions and industrial tools your work will have an impact across multiple industries and thousands of customers.
  

Growth & Development

• SMG empowers its employees with a culture of continuous learning internal mobility and career progression. With full support for both internal and external training youll gain access to tools and knowledge that help you thrive as a leader.
  
• Whether youre optimizing operations or leading financial strategy your contribution will drive real results.
  

People-First Culture

• Work in an inclusive collaborative environment that values expertise transparency and trust. At SMG we encourage open communication across all levelsincluding 24/7 access to HR supportbecause we believe that progress begins with honest conversation.
  

Competitive Rewards & Benefits

• Enjoy a comprehensive compensation package designed to support you and your family including:
  
• Medical social and life insurance
  
• Pension plan
  
• Annual salary review and profit-sharing program
  
• Exclusive discounts on service spare parts and branded items
  
• Fully paid training programs