Healthcare Sales Manager

GABA Telepsychiatry

Job Location:

Buenos Aires - Argentina

Monthly Salary: USD 1000 - 3000

Experience Required: 5years

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

We are seeking a proactive and highly motivated Healthcare Sales Manager who is kind patient and compassionate. The ideal candidate is not only passionate about mental health and helping people but also thrives in an environment where coaching communication accountability and data-driven strategies are key. This is not a commision based role.

Please upload your resume in English.

Key Responsibilities

Calling 10 to 30 prospective patients a day based on case complexity and responding to their inquiries via phone email and chat ensuring timely and informative responses in an empathetic manner.
Train new and existing staff ensuring alignment with company goals service quality and ethical standards.
Motivate guide and mentor team members to achieve performance targets.
Conduct regular team evaluations and hold the junior members accountable for their performance.
Fill in for team members during leaves absences or peak demand periods.
Daily meetings to discuss queries help each other solve problems and give the team feedback and guidance based on call quality and team interactions.
Monitor and listen to calls to ensure service excellence adherence to scripts and emotional intelligence.
Ensure prompt callbacks and proactive retargeting of potential patients.
Personally assist in callbacks or take direct calls when necessary to meet standards or support the team.
Conduct video calls with patients and team members to address concerns and answer queries in a clear compassionate manner.
Support the collection of payments working closely with finance statistics and customer teams.
Maintain and exceed customer satisfaction metrics.
Work closely with the marketing team to align messaging strategy and patient communication.
Coordinate with the Google Ads team and stats team to evaluate campaign effectiveness and patient acquisition efforts.
Keep documentation in place for all meetings processes etc.
Liaise with doctors social workers and patient advocates.
Work on receiving client feedback and follow up with clients.

Requirements

5 years of sales experience selling into healthcare environments. Customer service experience is a bonus point.
The candidate must have experience in a leadership or supervisory role.
Background in medical services mental health psychiatry healthcare services or similar.
Comfortable with inbound sales motions. (calls messages emails)
Ability to read and understand services follow scripts while maintaining natural empathetic conversation flow along with excellent spoken English (C1).
Professional phone manner suitable for sensitive healthcare conversations.
Ability to work independently and as part of a team and take initiative when needed.
The candidate must have the ability to work remotely in the US time zone and be available for meetings and calls (9 AM to 6 PM ET).

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection and are responsible for their own taxes and benefits.

Required Education:

Graduate

This is a remote position. We are seeking a proactive and highly motivated Healthcare Sales Manager who is kind patient and compassionate. The ideal candidate is not only passionate about mental health and helping people but also thrives in an environment where coaching communication accountabil...

This is a remote position.

Please upload your resume in English.

Key Responsibilities

Calling 10 to 30 prospective patients a day based on case complexity and responding to their inquiries via phone email and chat ensuring timely and informative responses in an empathetic manner.
Train new and existing staff ensuring alignment with company goals service quality and ethical standards.
Motivate guide and mentor team members to achieve performance targets.
Conduct regular team evaluations and hold the junior members accountable for their performance.
Fill in for team members during leaves absences or peak demand periods.
Daily meetings to discuss queries help each other solve problems and give the team feedback and guidance based on call quality and team interactions.
Monitor and listen to calls to ensure service excellence adherence to scripts and emotional intelligence.
Ensure prompt callbacks and proactive retargeting of potential patients.
Personally assist in callbacks or take direct calls when necessary to meet standards or support the team.
Conduct video calls with patients and team members to address concerns and answer queries in a clear compassionate manner.
Support the collection of payments working closely with finance statistics and customer teams.
Maintain and exceed customer satisfaction metrics.
Work closely with the marketing team to align messaging strategy and patient communication.
Coordinate with the Google Ads team and stats team to evaluate campaign effectiveness and patient acquisition efforts.
Keep documentation in place for all meetings processes etc.
Liaise with doctors social workers and patient advocates.
Work on receiving client feedback and follow up with clients.

Requirements

5 years of sales experience selling into healthcare environments. Customer service experience is a bonus point.
The candidate must have experience in a leadership or supervisory role.
Background in medical services mental health psychiatry healthcare services or similar.
Comfortable with inbound sales motions. (calls messages emails)
Ability to read and understand services follow scripts while maintaining natural empathetic conversation flow along with excellent spoken English (C1).
Professional phone manner suitable for sensitive healthcare conversations.
Ability to work independently and as part of a team and take initiative when needed.
The candidate must have the ability to work remotely in the US time zone and be available for meetings and calls (9 AM to 6 PM ET).