Engagement Coordinator

OVERVIEW

The Engagement Coordinator is a project manager responsible for overseeing the successful deployment of the RealPage platform on Add-on accounts for smallscale customers typically consisting of fewer than 5000 units and 35 RealPage products. This role partners directly with customers to understand their desired implementation timelines and develops a deployment schedule that meets those expectations.

The Engagement Coordinator will work closely with RealPage Implementation resources to coordinate concurrent product deployment streamline deliverable collection and ensure an efficient onboarding experience. This position provides clear proactive weekly updates to customers and supports a smooth and timely deployment process. The Engagement Coordinator responsibilities are scoped to smaller customer portfolios and are distinct from the broader more complex implementations handled at the EM II level.

PRIMARY RESPONSIBILITIES

• Customer Focus: Leverages the customers perspective to drive priorities decisions and timelines that balance both customer and organizational needs.
• Communication: Communicates clearly and effectively speaking listening and writing in a timely and professional manner using the appropriate tools and techniques.
• Collaborating: Works cooperatively with crossfunctional teams to set goals resolve issues and make decisions that enhance the customer experience and organizational effectiveness.
• Planning and Organizing: Prioritizes tasks develops action plans and monitors progress toward project goals. Tracks all related data timelines deliverables and activities as required.
• Adaptability: Remains effective calm and solutionoriented when priorities shift or when major changes occur.

ADDITIONAL RESPONSIBILITIES

• Oversee deployment and implementation of RealPage products for assigned smallscale customer accounts (<5000 units and 35 products).
• Manage project plans for AddOn and SMB customers.
• Partner with RealPage Implementation resources to ensure a seamless coordinated onboarding experience.
• Create and maintain a consolidated deployment schedule aligned with customer expectations.
• Track and consolidate deliverables across all RealPage solutions included in the project.
• Provide weekly project updates to customers via email including schedules deliverable status and outstanding requirements.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• BA/BS degree or equivalent experience within industry
• 02 years of experience in project management customer onboarding software implementation or a related role.
• Strong organizational and timemanagement skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency with productivity and collaboration tools (e.g. MS Office Teams SharePoint project tracking systems).
• Demonstrated ability to work collaboratively with internal teams and external clients.

Physical Demands and Working Conditions

While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus. May be required to lift or move 10 pounds.