Customer Success Representative (Patient support) BUFFER

Booth And Partners Pte Ltd

Job Location:

Taguig - Philippines

Monthly Salary: PHP 32000 - 32000

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a compassionate and detail-oriented Customer Service Representative to join our fast-paced support team. As the first point of contact for many of our patients youll play a critical role in providing timely accurate and empathetic assistance. Youll respond to live chats and incoming phone calls addressing questions about appointments medication orders billing the patient portal and more.

Key Responsibilities:

Respond promptly to incoming patient chats emails and calls with professionalism empathy and accuracy.
Answer inbound phone calls providing clear and friendly support related to scheduling orders insurance prescriptions and general inquiries.
Escalate complex issues to the appropriate internal teams or departments when necessary.
Collaborate with team members to ensure seamless communication and problem-solving.

Requirements

2 years of experience in customer service or patient support (telehealth experience a plus)
Strong written and verbal communication skills
Ability to multitask across multiple platforms
Tech-savvy and comfortable navigating digital tools
English level B2 conversational and written.

Preferred Experience (Not Required But a Plus):

Slack for internal team communication and collaboration
Healthie familiarity with this EHR/telehealth platform helps navigate patient
records and appointments more efficiently
Intercom for managing live chats support tickets and automated workflows
Stripe basic understanding of payment processing and handling billing- related inquiries
Google Workspace (Docs Sheets Gmail) for internal documentation and communication

Required Skills:

Requirements 2 years of experience in customer service or patient support (telehealth experience a plus) Strong written and verbal communication skills Ability to multitask across multiple platforms Tech-savvy and comfortable navigating digital tools English level B2 conversational and written. Preferred Experience (Not Required But a Plus): Slack for internal team communication and collaboration Healthie familiarity with this EHR/telehealth platform helps navigate patient records and appointments more efficiently Intercom for managing live chats support tickets and automated workflows Stripe basic understanding of payment processing and handling billing- related inquiries Google Workspace (Docs Sheets Gmail) for internal documentation and communication

Key Responsibilities:

Respond promptly to incoming patient chats emails and calls with professionalism empathy and accuracy.
Answer inbound phone calls providing clear and friendly support related to scheduling orders insurance prescriptions and general inquiries.
Escalate complex issues to the appropriate internal teams or departments when necessary.
Collaborate with team members to ensure seamless communication and problem-solving.

Requirements

2 years of experience in customer service or patient support (telehealth experience a plus)
Strong written and verbal communication skills
Ability to multitask across multiple platforms
Tech-savvy and comfortable navigating digital tools
English level B2 conversational and written.

Preferred Experience (Not Required But a Plus):

Slack for internal team communication and collaboration
Healthie familiarity with this EHR/telehealth platform helps navigate patient
records and appointments more efficiently
Intercom for managing live chats support tickets and automated workflows
Stripe basic understanding of payment processing and handling billing- related inquiries
Google Workspace (Docs Sheets Gmail) for internal documentation and communication

Required Skills: