Customer Service Representative Remote Position
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Please read the full post description before applying.
About Logotech
Logotech is a leading distributor of promotional products serving businesses of all sizes schools and government organizations. We are committed to exceptional customer service offering a vast selection of quality products while leveraging technology to fuel our growth.
We value work-life balance and strive to foster a positive supportive environment where our team can flourish both personally and professionally.
We are seeking dedicated Customer Service Representatives to join our dynamic team. This is a permanent remote position MondayFriday 9:00 AM6:00 PM (U.S.-compatible time zones required).
This is an excellent opportunity to build a stable long-term career in a fast-growing company that values professionalism reliability and customer satisfaction.
Ideal Candidate
Positive friendly and proactive attitude
Able to work independently with minimal supervision
Strong communication and interpersonal skills
Detail-oriented and organized
Calm and solution-focused in a fast-paced environment
Customer-first mindset with a genuine desire to help
Requirements
Daily Duties & Responsibilities
Respond to inbound customer inquiries via phone and email
Provide product information pricing and order status updates
Assist customers with order placement and modifications
Coordinate artwork approvals and order confirmations
Troubleshoot issues and resolve customer concerns efficiently
Maintain accurate records in CRM software
Collaborate with internal teams to ensure timely order fulfillment
Stay informed about products promotions and company processes
Required Education & Experience
Previous customer service experience (B2B preferred)
Experience in the Promotional Products industry is a plus but not required
Minimum two years of customer service experience
Associate degree or higher preferred
Required Skills
Excellent English communication skills (written and spoken)
Strong attention to detail (include the answer to 333 in your application)
Proficiency in Microsoft Office (Word Excel)
Competent typing skills
Strong problem-solving abilities
Ability to remain calm and professional under pressure
Strong organizational skills
Positive can-do attitude
Benefits
Benefits
Competitive base salary (based on experience)
Performance-based bonuses
No cold calling inbound support focus
Comprehensive training and ongoing support
Supportive management team
Paid U.S. holidays
Paid vacation days
How to Apply
Please submit your resume cover letter salary requirements
Required Skills:
Daily Duties & Responsibilities Respond to inbound customer inquiries via phone and email Provide product information pricing and order status updates Assist customers with order placement and modifications Coordinate artwork approvals and order confirmations Troubleshoot issues and resolve customer concerns efficiently Maintain accurate records in CRM software Collaborate with internal teams to ensure timely order fulfillment Stay informed about products promotions and company processes Required Education & Experience Previous customer service experience (B2B preferred) Experience in the Promotional Products industry is a plus but not required Minimum two years of customer service experience Associate degree or higher preferred Required Skills Excellent English communication skills (written and spoken) Strong attention to detail (include the answer to 333 in your application) Proficiency in Microsoft Office (Word Excel) Competent typing skills Strong problem-solving abilities Ability to remain calm and professional under pressure Strong organizational skills Positive can-do attitude
