SOL-1631 PRODUCT SUPPORT SPECIALIST

SOFTGIC S.A.S.

Job Location:

Pantepec - Mexico

Monthly Salary: MXN 2000 - 2000

Experience Required: 1-3years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Product Support & Customer Assistance

Troubleshoot application issues by analyzing system behavior data and user workflows.
Act as a liaison between end users and development teams clearly documenting and communicating issues enhancements and feedback.

Quality Assurance & Software Testing

Perform QA testing in a product development environment including:
- Release testing for new features and enhancements
- Regression testing to ensure existing functionality remains stable
Develop execute and document test cases and results.
Identify defects validate fixes and ensure issues are resolved before production releases.

Product Operations & Monitoring

Monitor product health using dashboards logs and alerts to proactively identify issues.
Support day-to-day product operations ensuring system availability and performance.
Collaborate with developers and product teams to investigate root causes and recommend improvements.
Assist with operational processes related to deployments updates and system changes.

Cross-Functional Collaboration

Work across multiple applications and areas adapting to evolving business priorities.
Participate in team meetings daily stand-ups and operational reviews.
Contribute to documentation knowledge bases and process improvements.

Requisitos

Technical Skills:

Strong understanding of software systems and application workflows.
Experience with SQL for querying data validating issues and analysis.
Hands-on experience in QA and software testing within product development environments.
Familiarity with issue tracking and ticketing systems.
Experience supporting internally developed applications (preferred).
Experience with Power Apps and Power Automate (a plus).
Ability to read and interpret logs dashboards and system metrics.

Required Skills:

Technical Skills: Strong understanding of software systems and application workflows. Experience with SQL for querying data validating issues and analysis. Hands-on experience in QA and software testing within product development environments. Familiarity with issue tracking and ticketing systems. Experience supporting internally developed applications (preferred). Experience with Power Apps and Power Automate (a plus). Ability to read and interpret logs dashboards and system metrics.

Required Education:

Ingeniería de Sistemas Telecomunicaciones Electrónica Software o afines.

Responsibilities:Product Support & Customer AssistanceTroubleshoot application issues by analyzing system behavior data and user workflows.Act as a liaison between end users and development teams clearly documenting and communicating issues enhancements and feedback.Quality Assurance & Software Test...