L1 Desktop Support Engineer IN
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Experience Required:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
WERE HIRING AS A L1 DESKTOP SUPPORT ENGINEER AT INDIA!
Excis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive L1 Desktop Support Engineer to deliver first-line end-user technical support across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
- Clients in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
What Youll Do
- Serve as the first point of contact for end users and VIP users perform initial triage and basic troubleshooting for hardware software and network issues and resolve common incidents including password resets printer errors application issues and connectivity checks.
- Log monitor and manage all service requests and incidents in ITSM tools (ServiceNow MSE or similar) follow SOPs and knowledge base guidelines and escalate complex or unresolved tickets to L2/L3 teams with complete documentation.
- Deliver professional and courteous support with clear communication track ticket status closely ensure SLAs are met and prioritize high-impact requests for VIP users efficiently.
Requirements
- 25 years of professional experience in an L1 desktop support or helpdesk role.
- Hands-on experience using ITSM tools such as ServiceNow MSE or equivalent systems.
- Solid understanding of ticket lifecycle management including creation categorization escalation and closure.
- Proficiency with Windows 10/11 Microsoft Office (Outlook Teams etc.) printers USB devices and basic networking (IP configuration ping tests).
- Good verbal and written English communication skills ability to work independently and experience supporting VIP users with time-sensitive requests.
Benefits
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in India and be at the forefront of IT support excellence!
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
