Manager- Digital Reconciliation

Job Description:

The Manager Digital Reconciliation is responsible for leading digital reconciliation operations vendor payment governance and audit compliance for large complex and global client portfolios. This role owns endtoend reconciliation outcomes ensures strong financial controls and drives operational excellence across teams markets and partners.

The Manager provides strategic direction people leadership and seniorlevel stakeholder management while acting as the primary escalation point for reconciliations billing risks audit matters and delivery challenges. This position plays a critical role in ensuring financial accuracy compliance and client satisfaction at scale.

Key Areas of Responsibility

Digital Reconciliation & Financial Operations Leadership

• Own and lead endtoend digital campaign actualization and reconciliation processes across platforms geographies and vendors.

• Ensure accurate timely and compliant invoice processing approvals and clearance for payment in line with client SLAs and internal controls.

• Establish and enforce governance standards reconciliation frameworks and best practices across all managed accounts.

• Maintain accountability for meeting clientmandated quarterly and annual reconciliation timelines proactively managing risks and dependencies.

• Serve as the final escalation point for complex billing delivery reporting or financial discrepancies.

• Oversee review of media partner open payable aging and liability reports ensuring financial exposure is proactively managed and minimized.

• Ensure strict adherence to audit guidelines JSOX controls and clientspecific compliance requirements maintaining auditready documentation at all times.

Client & Senior Stakeholder Management

• Act as the primary operational contact for senior client stakeholders on reconciliation billing and audit topics.

• Build strong partnerships with Media Finance Accounts Payable Commercial and Technology teams to enable seamless delivery.

• Lead executivelevel and senior stakeholder conversations related to financial health risks audit outcomes and operational improvements.

• Provide clear datadriven reporting and insights on reconciliation status financial performance and operational KPIs.

• Represent digital reconciliation operations in client reviews audits and governance forums.

People Leadership & Team Enablement

• Lead mentor and develop Assistant Managers Senior Associates and Associates ensuring high performance and role clarity.

• Set objectives monitor performance and provide ongoing feedback coaching and development support.

• Ensure appropriate resourcing workload distribution and capability coverage across accounts and periods.

• Drive a culture of accountability quality collaboration and continuous improvement within the team.

Operational Excellence & Continuous Improvement

• Identify design and implement process improvements automation opportunities and standardization initiatives to improve efficiency and accuracy.

• Partner with technology and product teams to enhance reconciliation tools reporting dashboards and workflows.

• Monitor trends in discrepancies late payments and recurring issues driving root cause analysis and preventive actions.

• Own documentation of SOPs controls and operating models ensuring consistency and scalability.

• Support organizational change initiatives related to new platforms vendors markets or client requirements.

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