Customer Support Executive – International (US Process)
Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are looking for a Customer Support Executive with experience in international voice processes (US-based support preferred) to handle customer queries related to bookings cancellations and service issues for a hospitality-based project. The candidate will be responsible for providing high-quality customer support via calls emails and chat while ensuring customer satisfaction and adherence to service-level agreements.
Requirements
- Handle inbound and outbound customer calls for international clients (US process).
- Resolve customer queries related to bookings cancellations refunds and general inquiries
- Provide support via email and chat in a timely and professional manner
- Maintain accurate records of customer interactions in CRM systems
- Ensure high customer satisfaction and meet defined SLAs and KPIs
- Escalate complex issues to the relevant teams when required
- Work in rotational shifts including night shifts
Required Skills
- Excellent spoken and written English (neutral accent preferred)
- Experience in travel hospitality or booking platforms is an added advantage
- Strong communication and listening skills
- Experience in handling international customers (US process preferred)
- Basic knowledge of CRM tools (Zendesk Freshdesk Salesforce etc.)
- Good problem-solving and multitasking abilities
Eligibility
- Graduate in any discipline
- Willingness to work in rotational shifts (247 environment)
- Immediate joiners preferred
Benefits
- Night shift allowance
- Work from home flexibility for night shift
- Career growth opportunities in international projects
- Exposure to global customer support operations
Application Process:
Required Skills:
Handle inbound and outbound customer calls for international clients (US process) Resolve customer queries related to bookings cancellations refunds and general inquiries Provide support via email and chat in a timely and professional manner Maintain accurate records of customer interactions in CRM systems Ensure high customer satisfaction and meet defined SLAs and KPIs Escalate complex issues to the relevant teams when required Work in rotational shifts including night shifts
Required Education:
Graduate in any discipline
