International BPO Customer Service TRAVEL

PEOPLEOCITY LLP

Job Location:

Mumbai Suburban - India

Monthly Salary: L 5 - 10

Experience Required: 4-5years

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Position - Customer Service Executive

Classification - Voice / Domestic / Travel / Ticketing Operations

Reports to - Team Leader Customer Service / Manager

Education - 12^th Pass minimum graduates preferred

Location - Goregaon West

Shifts - Rotating Shifts (07am-2 pm 2 pm 10 pm 10 pm to 7 am)

Days working - 6 days working

Job description

Assist members with understanding program benefits and consult them on travel portal inquiries
Resolve questions and be able to process all travel inquiries
Assist members with schedule changes reinstate cancelled bookings; and overall troubleshooting for any irregular case.
Field inbound calls or make outbound calls for the majority of your shift
Personally responsible for individual customer satisfaction and resolution
Collaborate with team members partners to ensure resolution
Manage loyalty related questions from clients
Update CRM internally
Able to take email chat and voice requests from clients

Requirements

Travel Tourism / Hospitality experience required
Minimum 1 year of experience in a call center environment
Good communication skills with fluency in English
Experience servicing a Domestic customer base
Airline Travel and Resorts experience required
GDS Travel Software experience required
Should be able to read fare Rules & Penalty.
Able to learn new process quickly and adaptable to change
Comfortable making outbound and taking inbound calls

Required Skills:

Requirements Travel Tourism / Hospitality experience required Minimum 1 year of experience in a call center environment Good communication skills with fluency in English Experience servicing a Domestic customer base Airline Travel and Resorts experience required GDS Travel Software experience required Should be able to read fare Rules & Penalty. Able to learn new process quickly and adaptable to change Comfortable making outbound and taking inbound calls

Required Education:

HSC Graduate

Position - Customer Service ExecutiveClassification - Voice / Domestic / Travel / Ticketing OperationsReports to - Team Leader Customer Service / ManagerEducation - 12th Pass minimum graduates preferredLocation - Goregaon WestShifts - Rotating Shifts...