Desktop Support Engineer L2-UK
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Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Excis is a global leader in IT support driven by innovation precision and collaboration. We are looking for a Full-Time IT Support Engineer to deliver advanced technical support and ensure seamless IT operations for our internal users and enterprise clients.
We are seeking an IT Support Technician with strong technical expertise and excellent interpersonal skills to join our innovative closeknit team. The ideal candidate will be proactive eager to learn and implement new technologies and able to perform under pressure and tight this role you will provide technology support while interacting with senior stakeholders inside and outside the company ensuring seamless operations and a highquality user experience.
About Excis:
- Clients in over 190 countries
- More than 6000 engineers globally
- Over 200 enterprise clients
We foster a collaborative growth-oriented culture where individual expertise contributes directly to collective success. At Excis we value innovation teamwork and continuous development in a supportive people-first environment.
- Manage and maintain AV & IT technology to ensure high availability.
- Set up and configure IT/AV equipment (workstations servers projectors audio/video systems).
- Provide hands-on technical support for collaboration meetings and research sessions.
- Operate biometric tools (eye tracking skin facial biometrics) and manage research video exports.
- Oversee applications shared content and user training across SSL platforms.
- Coordinate with external vendors and support regional labs.
- Assist the Technology Lead in driving innovation and competitive advantage.
- Flexible schedule required including occasional out-of-hours support.
Requirements
- Bachelors degree or equivalent in Computer Science or related field.
- Must Have 2-3 years of experience as an IT Engineer or equivalent.
- Strong knowledge of HP workstation & server hardware setup/configuration.
- Hands-on experience with display systems large-scale visualization projection and digital signage.
- Skilled in audio/visual technologies (AMX/Creston IP CCTV microphones).
- Solid understanding of LAN/WAN/WiFi networking and Cisco conferencing solutions (Teams Webex).
- Exposure to biometrics VR/AR hardware and mobile devices (iOS/Android).
- Proficiency in Windows Server Windows 11 Microsoft Office and PowerShell.
- Experience with AV device setup 3D modeling tools (3DS Max Unity) Photoshop and planogramming tools.
- Programming knowledge (Python/C) an advantage.
- Excellent customer-facing skills professional presentation and ability to build strong relationships.
- Independent proactive thinker who works well under pressure and tight deadlines.
- Capable of working unsupervised while maintaining high standards of conduct and ethics.
- Strong communication skills in English Language.
- Must be open to a project-based role and onsite work.
Benefits
Why Join Us
What We Offer
- Competitive compensation package
- Continuous learning and skills development opportunities
- Exposure to enterprise environments modern IT tools and cloud technologies
- A supportive culture that values people performance and growth
- Opportunities to work with global teams
Ready to make a difference and advance your career
Apply now and become part of Excis UK at the forefront of excellent IT support services!
Required Skills:
Key Responsibilities Identify opportunities for automation within Workplace Services (device provisioning software deployment user onboarding/offboarding service requests). Develop implement and maintain automated workflows using scripting or native platform automation tools. Automate repetitive tasks in endpoint management collaboration tools and cloud applications. Support self-service portals and virtual agents to reduce manual ticket handling. Integrate automation with existing workplace platforms (Microsoft 365 Citrix Intune Teams). Monitor and troubleshoot automated processes to ensure reliability scalability and minimal end-user disruption. Document automation workflows scripts and standard operating procedures. Analyze workflow performance identify bottlenecks and continuously improve efficiency. Collaborate with IT support teams to align automation with business priorities and employee experience goals. Ensure compliance with security policies governance standards and data privacy regulations. Required Skills & Qualifications Bachelors degree in Computer Science IT or equivalent experience Hands-on experience with workplace automation tools and platforms: Scripting / Automation: PowerShell Python Bash JavaScript Workflow automation: Power Automate Automation Anywhere ServiceNow Virtual Agent (optional) Jira Service Management SharePoint workflows Endpoint & Device management: Microsoft Intune Endpoint Manager SCCM Familiarity with digital collaboration platforms: Microsoft 365 Teams SharePoint Citrix Workspace Understanding of Windows and macOS environments for end-user devices Knowledge of identity and access management (IAM) for onboarding/offboarding automation Strong analytical problem-solving and troubleshooting skills Excellent communication skills to work with both technical and non-technical stakeholders
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
