Administrative Assistant

ABOUT THE ROLE

ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking a full-time Military & Family Readiness Technician / Front Desk Administrator to join our team in support of the U.S. Air Force Military & Family Readiness Center (M&FRC) at RAF Lakenheath United Kingdom. This position will provide front desk and administrative support services for the Transition Assistance Program (TAP) including customer intake appointment scheduling call and email management and accurate documentation in Government-directed systems. Successful candidates will possess strong customer service skills administrative proficiency attention to detail and the ability to manage scheduling and data entry in a fast-paced environment..

WHAT YOU WILL DO

• Serve as the first point of contact for customers providing professional front desk support for walk-ins phone calls and email inquiries.
  
• Schedule and manage appointments workshops and classes using Government-directed systems ensuring calendars are accurate and up to date.
  
• Perform customer intake and assist with required documentation ensuring information is entered accurately and within required timeframes.
  
• Maintain records and tracking logs in systems such as AFFIRST and Time Tap supporting data accuracy and program reporting.
  
• Coordinate closely with TAP and M&FRC staff to route questions or issues outside the scope of front desk responsibilities.
  
• Monitor and maintain front desk and reception areas to ensure materials resources and documentation are organized and current.
  
• Provide general administrative and operational support to ensure smooth day-to-day program execution.
  

Requirements

WHAT YOU WILL BRING
Knowledge

• Understanding of professional office and front desk operations
  

• Familiarity with customer service principles and administrative workflows
  

• Basic understanding of scheduling systems and data entry processes
  

• Awareness of confidentiality and information protection requirements
  

Skills

• Strong verbal and written communication skills
  

• Proficiency in Microsoft Office applications (Outlook Word Excel)
  

• Accurate data entry and recordkeeping skills
  

• Ability to manage multiple tasks and prioritize in a customer-facing environment
  

• Professional telephone and in-person customer service skills
  

Abilities

• Ability to interact professionally with military members families and staff
  

• Ability to follow established procedures and escalate issues appropriately
  

• Ability to maintain accuracy while working in a fast-paced setting
  

• Ability to obtain and maintain base access credentials
  

YOUR EDUCATION AND CERTIFICATIONS

High school diploma or equivalent required

Additional coursework or training in administrative support office management or customer service preferred

Benefits