ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking Audio-Visual Operations Support Specialist candidates to join our team in support of the NATO mission at the George C. Marshall Center. Successful candidates will possess a minimum of 2 years related experience speak fluent English and be able to pass a background check.
WHAT YOU WILL DO
Event & Operational Support
Provide end-to-end AV operational support for lectures classes and events
Assist faculty and presenters with presentation setup andequipment usage
Ensure all rooms are fully operational 30 minutes before events
Equipment Setup & Handling
Install set up and reconfigure AV systems and cabling and connections
Operate AV hardware during events:
Cameras
Audio systems
Video teleconferencing (VTC) platforms
Adjust equipment in real-time during live events
User Support & Troubleshooting
Provide on-site user support during events
Perform basic troubleshooting of AV issues
Escalate advanced issues to technical team
Act as liaison with AV Technical Support and external repair technicians
Operational Readiness & Monitoring
Maintain 100% operational readiness of AV systems
Conduct pre-event checks and validation
Monitor system performance during events
Respond immediately to operational issues
On-Call (Emergency) Services
Perform On-Call (Emergency) repairs and services for all AV systems submitted via e-mail telephone call text or digital message when designated at the on call technician in accordance with current SLA standards.
Requirements
YOUR SKILLS AND EXPERIENCE
Minimum two years experience with AV systems (audio video cameras) and VTC platforms (Teams Zoom etc.)
Equipment setup and configuration
Basic AV troubleshooting
Understanding of AV signal flow (operational level)
Excellent customer service
YOUR EDUCATION
High school diploma or equivalent
Fluent in English
Benefits
We offer great opportunities for personal and professional development in an international company with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package paid time off Federal holidays and professional development. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.
Required Skills:
Hardware/software support Linux Windows Servers Microsoft Hyper-V
Required Education:
Vocational training
ABOUT THE ROLEProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking Audio-Visual Operations Support Specialist candidates to join our team in support of the NATO mission at the George C. Marshall Center. S...
ABOUT THE ROLE
ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking Audio-Visual Operations Support Specialist candidates to join our team in support of the NATO mission at the George C. Marshall Center. Successful candidates will possess a minimum of 2 years related experience speak fluent English and be able to pass a background check.
WHAT YOU WILL DO
Event & Operational Support
Provide end-to-end AV operational support for lectures classes and events
Assist faculty and presenters with presentation setup andequipment usage
Ensure all rooms are fully operational 30 minutes before events
Equipment Setup & Handling
Install set up and reconfigure AV systems and cabling and connections
Operate AV hardware during events:
Cameras
Audio systems
Video teleconferencing (VTC) platforms
Adjust equipment in real-time during live events
User Support & Troubleshooting
Provide on-site user support during events
Perform basic troubleshooting of AV issues
Escalate advanced issues to technical team
Act as liaison with AV Technical Support and external repair technicians
Operational Readiness & Monitoring
Maintain 100% operational readiness of AV systems
Conduct pre-event checks and validation
Monitor system performance during events
Respond immediately to operational issues
On-Call (Emergency) Services
Perform On-Call (Emergency) repairs and services for all AV systems submitted via e-mail telephone call text or digital message when designated at the on call technician in accordance with current SLA standards.
Requirements
YOUR SKILLS AND EXPERIENCE
Minimum two years experience with AV systems (audio video cameras) and VTC platforms (Teams Zoom etc.)
Equipment setup and configuration
Basic AV troubleshooting
Understanding of AV signal flow (operational level)
Excellent customer service
YOUR EDUCATION
High school diploma or equivalent
Fluent in English
Benefits
We offer great opportunities for personal and professional development in an international company with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package paid time off Federal holidays and professional development. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.
Required Skills:
Hardware/software support Linux Windows Servers Microsoft Hyper-V
Job Location:
Monthly Salary:
Experience Required:
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