Warranty Technician
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Job Location:
Monthly Salary:
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
Location: Surrey BC MondayFriday (5x2) Full-Time PermanentAs a Warranty Technician you play a key role in ensuring warranty accuracy compliance and strong service this role you review and interpret technical service reports and repair documentation audit work orders for accuracy and ensure warranty claims are submitted correctly and on time. You collaborate closely with service teams manufacturers and suppliers to manage warranty claims from submission through resolution helping maximize recovery while maintaining efficient and effective warranty processes. This role is well suited for someone who enjoys detail-oriented work problem solving and working with technical information in a structured and collaborative environment.
You are accountable for preparing and submitting warranty claims to manufacturers and suppliers auditing work orders to ensure qualifying charges are correctly applied to the appropriate warranty or policy accounts and returning non qualifying warranty or policy charges to the submitting branch for correction or follow up.
Earning potential of $ which includes salary and annual incentive bonus
Job Description:
Major Job Functions:
Review Finning Caterpillar and Non-Caterpillar warrantycoverages
Identifywarranty registration discrepancies and notify theappropriate personnel
Review and audit Caterpillar and Non-Caterpillar warranty claim submissions
Create andsubmitwarranty and goodwill claims
Liaison with manufacture/supplier warranty and service personnel on all aspects of warranty goodwill and parts marketing programs
Provide warranty and goodwill/policy coaching to branch service personnel on an as needed basis
Provide a consultation service for Finning branches seeking advice about warranty or goodwill
Pioneer new claiming procedures as new situations dictate
Education and Experience
Post secondary education in a technical mechanical or related field or an equivalent combination of education and experience
Minimum of 5 years of experience working in a warranty or service-related environment
Previouswarranty experience with a strong understanding of technical failure analysis
Strong mechanical aptitude with solid machine and product knowledge
Working knowledge of warranty processes failure analysis and claim submission
Experience with Finning and CAT warranty systems exchange parts systems Service department procedures and Scheduled Oil Sampling systems is preferred
Confident working in a fast-paced environment while managing high work volumes
Strong written and verbal communication skills
Well-developed organizational and problem-solving skills
Ability to accurately work with numerical data including cost calculations rate analysis and financial splits
Proficient with Microsoft Office applications
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
IC
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
