Director, Content Strategy (AI & Experience Innovation)

WHY DEPT

We are a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing we create what is next by pioneering ideas acting fast and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious move with intent and never stop inventing. Our culture runs on three values: better together relentlessly curious and get sh*t done. It is how we work how we grow and how we make things that matter.

At DEPT you will find the freedom to explore the space to collaborate and the trust to make a real impact for our clients for each other and for the world we are helping to build.

THE ROLE:

As a Director Content Strategy you will be a strategic driver for one of the most ambitious digital transformations in the professional services industry. Staffed on a global marquee account you will lead a mission to reimagine how content works for enterprise by rebuilding a cross-channel content ecosystem from the ground up using AI and a modular content model.

We are looking for a visionary lead who can handle the rigor of a large client account while possessing the creative energy required to re-think content development for the AI era. You wont just manage a workstream; you will architect a new standard for how high-trust expert-led content is authored segmented and retrieved in an environment where accuracy and brand voice are non-negotiable.

WHAT YOULL DO:

• Lead the AI Content Revolution: Act as the Subject Matter Expert (SME) in the content-focused workstream of a digital transformation radical website redesign project. Level-up the DEPT POV to define what content strategy means when users expect instant conversational answers. You will help us pitch and test new formats modalities and distribution strategies that blow the competition out of the water.
• Drive Breakthrough Work Results: You will jump in mid-stream to author and review deliverables ensuring they meet the elite standards of a global advisory brand. Consider not only the up-front strategy but also follow through to see measurable results by considering content governance models content migration strategies content quality evaluations and auditing and scalable automated production pipelines.
• Client & Internal Leadership: Serve as a trusted consultant for Director and VP level stakeholders translating complex modular content schemas into clear business value. Internally you will provide oversight for 2 strategists and informal mentorship across the department.
• Business Accountability & Scoping: Lead the scoping of content workstreams accurately defining the value timeline and resources required for large-scale ($500k) engagements. You will contribute to growth efforts and service definition to ensure DEPT remains at the cutting edge of content strategy.

WHAT YOU BRING:

• 8 years of experience in content strategy or experience design with a proven track record of leading B2B or enterprise business transformation projects including governance models approvals and multimarket workflows as well as largescale content migration auditing and transformation.
• You are relentlessly curious about AI. You understand the mechanics of RAG (Retrieval-Augmented Generation) semantic chunking and how metadata schemas influence LLM precision.
• You have the gravitas to navigate complex matrixed organizations. You can hold your own in a boardroom and then roll up your sleeves to draft writing guidelines for content pieces.
• You see content not as pages but as structured data and modular systems. Must have experience with Adobe AEM or similar CMS and expert-level knowledge of content modeling taxonomy and metadata structure.
• You know how to get sh*t done through others. You excel at collaboration delegation and directing craft counterparts (designers engineers SEOs) to drive integrated plans.
  
  

WHAT DO WE OFFER

We are a collaborative open-door best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:

• Healthcare Dental and Vision coverage
• 401k plan plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU:

DEPT is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. Were committed to an inclusive and barrier-free recruitment and selection process and workplace regardless of anyones identity background beliefs lifestyle or disabilities. So tell us about any accommodations you need. Its totally confidential and only used to make sure you feel fully supported at every step.

DEPT participates in E-Verify meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT is a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing our 4000 specialists deliver growth invention across Brand & Media Experience Commerce CRM and Technology & Data. Were 5050 tech and marketing partner-led and first to move. Clients include Google Lufthansa Coach eBay and OpenAI.

Learn more about DEPT

DIVERSITY EQUITY & INCLUSION

At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.

Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity equity and inclusion Check out our efforts here.

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